| Candidate Information | | Title | Criminal Justice Customer Service | | Target Location | US-PA-Pittsburgh |
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Click here or scroll down to respond to this candidateOBJECTIVECriminal Justice graduate of CCACs Associate Degree program seeking an opportunity in Customer Service.SUMMARYPatient and service focusedDiverse skillset and work experienceComputer Software Skills including Excel, Outlook, Word, Sales ForceCPR CertifiedPowerPoint, SharePoint, Publisher, and AccessSkilled in Mobius, Gold Tier, and Client Management ToolsPunctual and ReliableEDUCATION AND TRAININGCommunity College of Allegheny County, Pittsburgh, PASept. 2010 Dec. 2013Associate in Science Degree in Criminal Justice & CriminologyCoursework Included:Introduction to Criminal JusticeJuvenile Justice and Juvenile DelinquencyCriminal Justice System LawIntroduction to CorrectionsEXPERIENCEDedicated Nurses AssociationContracted Certified Nursing Assistant, Pittsburgh, PASept. 2020 PresentHelped residents with moving, walking, personal hygiene, eating and other daily activities.Checked on residents routinely to make sure their needs and preferences were being met.Administered prescribed medications to residents according to personal health care plans.Delivered passionate support and assistance to residents and their families.Insight GlobalContract Tracer/Case Investigator-Outbound, RemoteMarch 2021 June 2021Reach out to all patients diagnosed with COVID-19 to learn more about patients' medical histories and the people who they have had close contact withProvide patients with information and guidance to interrupt ongoing transmission and reduce spread of COVID-19.Utilize a web-based platform and telephone to communicate with assigned contacts, obtain symptom information, refer contacts for testing, and provide instructions for quarantine.Adhere by official all scripts, policies, and procedures and comply with Pennsylvania Department of Health training regarding confidentiality and the handling of personally identifiable information (PII) and personal health information (PHI).UPMC System Nursing Resources, Pittsburgh, PANov. 2017 September 2020Care Attendant (UPMC system hospitals: Presbyterian, Montefiore, and Mercy)Ensure that equipment malfunctions are reported to the appropriate departmentEstablish appropriate and effective communication strategiesEstablish professional and respectful interpersonal relationshipsContributes to universal patient activities including, but not limited to, responding to telephones, assisting with meal trays, and accompanying patients during transportConstructively receives feedback and directionIdentifies and communicates learning needs to the direct supervisorTakes action to improve knowledge, skills, and performanceRequests assistance in planning and prioritizing activities, as neededDemonstrates the ability to communicate clearly and effectively with all members of the health care teamDemonstrates understanding of cultural diversity, horizontal violence, and impairment in the workplaceCares for patients and self by supporting safety in the workplaceDevelops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation, and commitment to patients and colleaguesProvides feedback to the RN regarding patient care and reports changes in patient statusCompletes clerical functions as needed by departmentComplies with safety policies and procedures including standard precautions and understands policies and procedures for blood borne pathogen exposureStrictly adheres to all policies and practices relative to patient care and hospital-related informationHCR Manor Care, Pittsburgh, PAJune 2019 Sept. 2019Nursing Assistant TraineeBank of New York Mellon, Pittsburgh, PAOct. 2015 Jan. 2019Liquidity Coverage Ratio Client ActivationProvided client data operation assistance.Corporate Client Information Global OperationsMay 2014 Oct. 2015Examined and ensured consistency among client data collected from various sources.UPMC Mercy, Pittsburgh, PASept. 2012 June 2014SitterDelivered outstanding one-on-one companionship/supervision with patientsProvides observation and direct patient care as directed by the RN including, but not limited to activities of daily living such as bathing, feeding, transporting, toileting, and ambulating, as well as turning and repositioning patients.UPMC Work Partners Intern, Pittsburgh, PAMay 2012 July 2012TLC Institute, Pittsburgh, PASept. 2019Certified Nursing Assistant Certification |
