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EMAIL AVAILABLECustomer service focused professional with over fourteen (14+) years plus of office management experience. Strong in supervising and critical thinking skills. As well as paying attention to details. Proficient at Microsoft Office, Web Help Desk, PowerSchool and Laserfiche.EXPERIENCEJuly 2019  June 2023Detroit Public School Community District (DPSCD)Technology Client Care SpecialistUtilize the Cherwell ticketing system to open, track, and document resolutions for tickets.Answer multiple phonelines and creating tickets regarding information gathered.Proficient at both PowerSchool and TEAMSAt as first line of contact of technical support and troubleshooting for the district stakeholders, including parents, students, employees, external partners, community and board member via phone, email, in-person contract for technology supported by the district.Explained technical information in clear terms to non-technical individuals to better understand.Ability to manage stressful situations appropriately while maintaining professionalism when dealing with a variety of personality types.Participated in multiple special projects including Goal Line Enrollment, Level Up, and DPSCD Day to name a few.Fulfill other duties and responsibilities as assigned by the service management team which included on a regular basis assistance with transcripts, collaborating with other departments on a multitude of projects, and any other areas needed.September 2005  September 2019Vision ITCustomer Service ReceptionistServe as a liaison between customers, parents, students, and all departments in the office.Greet and direct all guests, customers, employees, and anyone entering the office.Answer telephones, screen calls, and direct calls to appropriate personnel.Take messages, schedule appointments, and guide people to the correct areas.Provided both clerical and administrative support.Prepared letters and documents for parents.Ability to manage stressful situations appropriately and manage different types when dealing with various matter.Any other duties that were neededEDUCATIONMurray Wright High School  Diploma