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Click here or scroll down to respond to this candidatePROFESSIONALSUMMARYWORK HISTORYCandidate's Name
Fort Lauderdale, FL 33317 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Proven track record in enhancing customer satisfaction and sales metrics at TTEC, adept in problem-solving and active listening. Leveraged computer proficiency and professional telephone demeanor to exceed performance goals. Skilled in transforming customer interactions into opportunities for growth and loyalty, achieving a significant increase in repeat business through strategic relationship-building and effective communication. SKILLS Sales Outbound Sales Negotiation Cold Calling CRM Software Sales Management Business Development Microsoft Office Ability to follow instructions Ability to multitask Communication skills B2B sales Outside sales Account management Inside salesPHONE INTERVIEWER 08/2024 to CurrentJWL MARKETING Call Center Experience: Proficient in customer-telephone service. Exceptional Communication Skills: Strong oral and written communication; effectively liaises with company management. Accountability: Consistently dials phone numbers and completes surveys during scheduled hours. Technical Proficiency: Understands basic computer terms and commands; capable of troubleshooting and resolving issues. Self-Sufficiency: Works independently with minimal supervision. Project Comprehension: Understands project expectations and follows step-by-step instructions accurately. Professionalism: Maintains a professional and polite demeanor; does not take phone rejection personally. Endurance: Comfortable sitting in front of a PC monitor for extended periods. EDUCATION Language Skills: Fluent in English; Spanish speaking, reading, and translating skills are welcome. Fluency in other languages is a plus. Voice and Tone: Projects a professional and confident voice with excellent tone. CUSTOMER SERVICE REPRESENTATIVE 02/2022 to 05/2024 TTEC, Remote Engage and connect with "they" customers by providing excellent customer service. Use this expertise to educate, inform, inspire and outfit customer. Bring our brand to life for our customers while building brand loyalty and delivering with productivity. Serve as role model to achieve priorities in store, with customer as primary focus. Listen and ask questions to solicit feedback to understand needs and provide service. Handle unique or complex customer interactions.CUSTOMER SERVICE/SALES ASSOCIATE 07/2021 to 08/2023 VoiceLink Services, Remote Customer Service/Sales associates provide fast. Provide information to customers in order to sell an entire project. Customer Service/Sales associates maintain the in-stock condition of assigned areas. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies.Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Built relationships with customers to encourage repeat business. SALES REPRESENTATIVE 06/2019 to 05/2022ORDER-GETTING, RemoteLeveraged policyknowledge to assist customers in improving coverage and saving costs with optimal insuranceplans. " Connected with insurance carriers and fellow agents to obtain key coverage details forcustomers, ensuring comprehensive understanding and effective communication of insuranceoptions. '' Completed day-to-day transactions such as endorsements, certificates, and cancellations to serve clients' needs efficiently and accurately. " Addressed customers' cost andbenefits questions directly, redirecting focus and consistently closing sales through clear andinformative communication.GED : 06/1990North East High School - Oakland Park, FL |
