Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-AL-Huntsville Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PROFILEI have been providing customer service for over 15 years with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to employees and guests needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishments long-term success.CONTACTPHONE:PHONE NUMBER AVAILABLEEMAIL:EMAIL AVAILABLEKEY SKILLS AND CHARACTERISTICSExcellent listenerFriendly, courteous, and service orientedPoised under pressureStaff Training & CoachingQuality AssuranceSolid written and verbal communicatorBilingual in SpanishWORK EXPERIENCEGuest Service RepresentativeHampton Inn and Suites, Huntsville AL2024-PresentProvide Customer Service. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to email and handling daily cash deposits. Maintaining inventory and ordering supplies when needed.Line Cook/PrepAnother Broken Egg, Huntsville AL2021-2023Perform routine kitchen tasks. Follow the prep list created to plan duties. Label and stock all ingredients on shelves so they can be organized and easily accessible. Measure ingredients and seasonings to be used in cooking. Prepare cooking ingredients by washing and chopping vegetables, cutting meat, and other meal prep. Set up workstations and ingredients so that food can be prepared according to recipes. Undertake basic cooking duties, such as reducing sauces. Prepare simple dishes, such as salads and entrees. Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, and taking out trash. Ensure that all food and other items are stored properly. Comply with nutrition and sanitation guidelines. Perform other kitchen duties as assigned.2020-2021 no job due to CovidAssistant Hotel ManagerSpringHill Suites/Hampton Inn, Village of Providence, Huntsville AL20142019Supervised hotel staff. Improved staff performance through training, attention to detail and empathetic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional courteous manner. Inventory and order business supplies. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to email and social media inquiries. Daily cash deposits, accounts receivables, invoicing and scheduling.EDUCATIONUniversity of PhoenixJune 2012Bachelor of Science in Education