| Candidate Information | | Title | Talent Acquisition Human Resources | | Target Location | US-FL-Jacksonville |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidateSUMMARYExperienced leader with 16 years of experience in full cycle Recruiting, Investigations, Talent Acquisition, Business, Escalations, Human Resources, and Policy. Strong verbal and written communication skills that will strengthen and excel any companys model and vision.SKILLSCommunicationCustomer Service ExperienceTalent Acquisition TechniquesCandidate Screening & AssessmentInterviewing / Reference CheckingProcessing ApplicationsRelationship BuildingUp/FacilitatingOrientation, Onboarding, EmployeeRelations, & TerminationsMicrosoft Office Suite: Word, Excel,PowerPoint, Outlook & PublisherEDUCATIONMaster of Education in Educational Technology Strayer UniversityBachelor of Arts in Business Administration Strayer UniversityAssociate of Arts in Business Administration Strayer UniversityEXPERIENCENational Accounts Recruiting Manager AppleOneRemote Nov 2021 March 2024Strategic Implementation, lead staff of 10-20 agents responsible for resolving client account issues (locked account, billing, transaction refunds) via chat support, phone support and email support. Facilitated workflows, coding, and outbound calls to investigate and resolve claim issues for individuals and dependents. Created training materials on safety and security for overall client/office confidentiality, including protecting patient data, billing systems, and staying vigilant while on the job. Audited and evaluated performances for agents relative to workflow routing, time with company and skillsets. Achieved an average of 99% in Customer Satisfaction goals each quarter for the department, and maintained a 97% customer satisfaction survey rating. Provided performance feedback to agents regarding call time, escalation rates, hold times, customer rapport and phone behavior. Collaborate with third party suppliers to analyze data reports using Google Sheets, Excel, and internal database storage systems. Trained new hires and transitioning team members across multiple business units each quarter to promote cross-collaboration and skill sets. Acted as a liaison for cross-functional projects during team training, storytelling, leadership meetings, with members from QA, Sales, Product Owners, and Service teams.Regional Recruiter (Remote) Yellow FreightRemote March 2021 July 2022Facilitated calls and emails related to account recovery for past due accounts and accounts headed to collections. Reviewed policies and determined insurance coverage and patient liabilities. Achieved an average of 98% in Customer Satisfaction goals quarterly for the department and maintained a 97% customer satisfaction survey rating. Provided customer retention incentives to clients in the form of promotional discount codes and other compensation such as upgraded trial accounts. Communicated in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership. Trained new hires and transitioning team members across multiple business units each quarter to promote cross-collaboration and skill sets. Acted as a liaison for cross-functional business units during team training, calibration sessions, and leadership meetings.Business Development Representative Childcare Professional StaffingRemote June 2020 June 2023Triaged inbound support calls and email inquiries from donors, supporters, and external stakeholders. Negotiation and Contract. Built applicants by researching and interviewing new prospects. Discovered need and source prospects for various locations. Recruited and networked via LinkedIn, Facebook, and other social media platforms. Utilized Google Suite to record and distribute leads. Expanded and created new business partners. Creative Thinking and collaboration with businesses and prospects. Escalated and managed customer issues related to account records, data input, access levels and ad hoc reports. Achieved an average of 98% CSAT (customer satisfaction) goal each quarter for the department and maintained a 97% customer satisfaction survey rating. Provided performance feedback to agents regarding call time, escalation rates, hold times, customer rapport and phone behavior. Communicated in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership.RECRUITER & STAFFING COORDINATOR (HYBRID) Total Nurses NetworkMerriam, KS July 2018 to January 2020Responsible for full cycle recruiting. Answer calls from clients and staff. Call all current clients, inactive clients & prospective clients. Receive and coordinate care services requests. HR sourcing. Interview applicants, process applications & set up orientation. Verify applicant's credentials, references, etc. Schedule appropriate employee to client facilities. Assist with various HR duties which includes onboarding, employee relations & terminations. Contact field staff to get availability and place them into a position. Schedule appointments Branch Manager. Document all activities related to staffing, filling orders, and canceling a shift. Coordinate employee assignments. Confirm shifts with clients and employees. Keep all Client orders and employee information updated. Maintain client confidentially.ADMIN SUPPORT/RECRUITER RegusDallas, TX October 2015 to April 2019Served as the point of contact for new and existing customers and visitors. Assisted customers with financial inquiries and recruiters with sourcing applicants. Assisted with obtaining new hire paperwork and scheduled interviews. Responsible for the day-to-day running of the center and providing services including managing switchboards; handling calls of various internal. Responsible for maintaining and troubleshooting basic IT support Tier I & II. Managed meeting room bookings, procurement, Account Receivable and Account Payable services. |
