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PHONE NUMBER AVAILABLE EMAIL AVAILABLEProven Leadership Operations Leadership Quality Control Relationship Management Team Collaboration Organizational Effectiveness Account Management Accomplished, motivated, and bold leader with experience in business management, product purchasing, relationship building, and multifaceted collaboration in fast paced environments. Expert at defining vision, developing strategies, and driving continuous improvement. Career track includes contribution to high-performance work cultures with a demonstrated ability to partner throughout all levels of the organization.Operational LeadershipPeople ManagementBusiness DevelopmentRelationship ManagementStrategic PlanningOrganizational EffectivenessSystem DevelopmentTraining / MentoringProcess ImplementationCommunicationsCreative Problem SolvingAttention to DetailPROFESSIONAL EXPERIENCECELLTIMEOperations Manager 2018 - PresentServed as key member of the warehouse transition team with direct responsibility for new warehouse start-ups.Drive comprehensive operational leadership, including strategic vision, mission planning, and organizational development.Manage comprehensive FBA Sales Appropriations for a sales operation of $30M+ in annual outgoing product.Oversee all inbound merchandise to streamline operations and drive core business operations.Successfully developed and implemented comprehensive systems as needed.Cemented quality control, including review, evaluation, and audits of processes and procedures.Recruited, hired, and trained a talented and diverse staff, including delegating workload, training, and personnel evaluations.Served as both the companys Product Purchasing Agent as well as the Supply Purchasing Agent.Collaborated with a high performing team to troubleshoot issues and concerns until resolution. SELECT ACCOMPLISHMENTSDeveloped and implemented strategies to meet increased Amazon sales velocity, resulting in 150% sales growth.Realized an improvement in accuracy rates by 28% and a increase in speed to customer by 34%.Held direct responsibility for seasonal hiring, with increased retention rates by 21%. XEROX CORPORATIONSenior Account Manager 2003 - 2018Managed a diverse account base, including sales operations, client service, and established metrics.Built and sustained strong and long-lasting relationships with key partners and stakeholders to drive business growth.Served as the Eastern Suffolk County Team Leader through strong work ethic and due diligence.Collaborated with the Marketing team to drive strategic vision and planning to raise brand awareness.Created, implemented, and optimized workflows to streamline core business operations.Utilized proven and demonstrated knowledge of the field to troubleshoot issues and concerns until resolution.Recruited, hired, and trained new service representatives to maintain consistency.Awarded the National Leadership Award do to due diligence and strong work ethic. EDUCATIONSTATE OF NEW YORK UNIVERSITY IN FARMINGDALE COMPUTER LANGUAGE