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Title Customer Service Data Entry
Target Location US-IA-Des Moines
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Candidate's Name
Des Moines, IA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWell-organized and dependable, with an unwavering commitment to team success, business operations, and customer satisfaction.With extensive knowledge of retail operations.Ready for a new opportunity to help communicate with others. Authorized to work in the US for any employerWork ExperienceHuman Resource SupervisorUPS-Des Moines, IAAugust 2023 to December 2023It was a Seasonal Hybrid position.Recruiting, virtual and in person events, hiring, spreadsheets, data entry, phone calls, emails, answering all questions/concerns, virtual/in person meetings, daily/weekly reminders, being my bosses right-hand woman, I worked right beside hand in hand with my boss as her personal assistant. Customer service/CashierAnimal Lifeline Thrift Shop-Des Moines, IAJanuary 2020 to October 2022Helping and greeting each customer. Cash register duties, checking the customer out and giving and receiving the correct amount of money. Helping with any questions/concerns. Daily deposit. Knowing my way around the store and company. Pricing merchandise to what I thought was best. Putting out merchandise as requested.ManagerVisual Impact Hair Tanning and Spa-Des Moines, IAJanuary 2014 to January 2020All Manager duties, sales, role playing with employees, hiring and firing, payroll, deposits, assisting customer complaints/problems, weekly evaluation on each employee, upselling products, knowledge of products and history of company. I ran my own little store following up with my head manager and boss for weekly meetingsEducationHigh school diplomaNorwalk High School - Norwalk, IASkills Management Data entry Sales Customer support Communication skills Recruiting Human Resources Upselling Employee Orientation Interviewing Event Planning Personal Assistant Experience Pricing Microsoft Office Customer service Account management English Phone etiquette B2B sales Leadership Microsoft Excel Cash handling Retail math Sales management Relationship management Customer Relationship Management Administrative Experience CRM SoftwareCertifications and LicensesDriver's LicenseJune 2020 to June 2030AssessmentsCustomer focus & orientation  ProficientMay 2023Responding to customer situations with sensitivity Full results: ProficientAttention to detail  ProficientSeptember 2023Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer service fit  ProficientNovember 2023Measures the traits that are important for success for customer service roles Full results: ProficientWork motivation  ProficientDecember 2023Level of motivation and discipline applied toward work Full results: ProficientRetail customer service  ProficientSeptember 2023Responding to customer situations in a retail setting Full results: ProficientWritten communication  ProficientJanuary 2024Best practices for writing, including grammar, style, clarity, and brevity Full results: ProficientProofreading  ProficientJanuary 2024Finding and correcting errors in written textsFull results: ProficientSales skills  ProficientSeptember 2023Influencing and negotiating with customersFull results: ProficientWork style: Reliability  ProficientSeptember 2023Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientInside sales  ProficientJanuary 2024Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: ProficientSpreadsheets with Microsoft Excel  ProficientJanuary 2024Knowledge of various Microsoft Excel features, functions, and formulas Full results: ProficientAdministrative assistant/receptionist  Proficient January 2024Using basic scheduling and organizational skills in an office setting Full results: ProficientCall center customer service  ProficientApril 2023Demonstrating customer service skills in a call center setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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