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Title Mental Health Customer Service
Target Location US-NE-Omaha
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Omaha, NE Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILEAccomplished visionary leader and professional with over a decade of experience in youth services, specializing in team management, program oversight, and behavioral health support. Excels in leading teams, managing complex operations, and fostering positive environments for at-risk youth in current role as a Juvenile Detention Specialist at Douglas County Youth Center. Known for delivering strategic leadership that drives impactful outcomes through extensive expertise in crisis intervention, staff development, and youth rehabilitation. Proven track record in mental health services, combining trauma-informed care with strong organizational and management skills to enhance program effectiveness and support youth development.AREAS OF EXPERTISESkill Building SupportData Collection and AnalysisSocial-Emotional LearningSupervision and Team Lead ExperienceCrisis InterventionAdministration of MedicationBehavioral Health ManagementActivity OversightState and Federal Laws KnowledgeEthical Standards of ConductEducational SupportKnowledge of Psychiatric DisordersYouth AdvocacyLife Skills TrainingKnowledge of Physical and Developmental DisabilitiesYouth MentoringCultural CompetencyTransformative leadershipPolicy ComplianceRecords ManagementBehavioral Disorders FamiliarityEDUCATION & TRAININGCertificate in NursingCollege of Saint Mary Omaha, NEPROFESSIONAL WORK EXPERIENCEJuvenile Detention Specialist 06/2019 to CurrentDouglas County Youth Center Omaha, NEMentor, train and coach a multidisciplinary team, providing clear guidance and direction to ensure smooth daily operations in a secure juvenile detention environment.Collaborate with leadership to establish and implement policies that prioritize safety, compliance, and positive behavioral outcomes for detained youth.Lead crisis intervention protocols, swiftly assessing situations and directing teams to de-escalate conflicts, ensuring the safety of both staff and residents.Design and manage structured daily programs that combine educational, recreational, and therapeutic activities tailored to the developmental needs of juvenile residents.Coordinate with external partners, including mental health professionals and social services, to ensure holistic care and individualized treatment plans for each resident.Monitor and enforce compliance with all facility policies, procedures, and legal standards, ensuring adherence to regulatory guidelines and safety protocols.Manage incident reporting and investigation processes, maintaining accurate documentation and ensuring timely resolution of issues.Work closely with facility leadership to provide strategic recommendations on policy updates, staff training, and program enhancements.Candidate's Name
Community Support Specialist 01/2017 to 04/2019The Salvation Army Omaha, NEProvided direct support and case management to individuals with mental health challenges, helping clients develop personalized care plans aimed at achieving long-term stability and independence.Advocated for clients within the community, connecting them to essential services, such as housing, employment, education, and healthcare.Conducted regular assessments of clients' progress, identifying barriers to success and adjusting care plans accordingly to ensure continuous improvement.Coordinated with mental health professionals and law enforcement during emergency situations, ensuring clients receive appropriate care while maintaining safety and compliance.Collaborated with team members and community partners to implement programs that enhance clients' quality of life, addressing mental health, substance abuse, and social challenges.Empowered clients to make informed decisions by educating them about available community resources, benefits, and services, helping them navigate complex systems.Developed trusting relationships with clients through consistent, compassionate communication, fostering a safe and supportive environment for client growth.Maintained accurate and up-to-date records of client interactions, assessments, and progress reports, ensuring compliance with organizational policies and confidentiality standards.RELEVANT WORK HISTORYA more comprehensive and detailed list of responsibilities and duties are available upon request.Facts of Life Behavioral HealthPhoenix, AZ07/2014-01/2017Behavioral Health Tech/CounselorAurora Behavioral HealthTempe, AZ01/2015-01/2017Behavioral Health TechFlorence CrittentonPhoenix, AZ10/2010-01/2015Cottage LeadState of NebraskaOmaha, NE01/1997-09/2010Adult and Childcare ProviderFlorence Nursing HomeOmaha, NE09/2002-04/2004Nursing AssistantCERTIFICATIONS & PROFESSIONAL DEVELOPMENT TRAININGCPR/First Aid/AEDCrisis Prevention InterventionLevel II Fingerprint Clearance CardMedication AideDe-escalation Techniques

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