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CONTACTABOUT MEPHONE NUMBER AVAILABLEAtlanta, GAEMAIL AVAILABLEI am an innovative, task driven individual with years of experience in customer service, including sales, tech support and customer care with Medicaid and Medicare. I possess a positive attitude and always eager to endure more experience. I am aiming to use my proven skills to effectively fill the vacant role with in your company.WORK EXPERIENCEEDUCATIONVIRGINIA STATE UNIVERSITYBachelor of Science in Computer Engineering2012-2014JOHN MARSHALL HIGH SCHOOLHigh School Diploma2009-2012SKILLSAccount managementStrategic and social sellingIPP.Proficient in using SoftwareBusiness researchCritical ThinkingProject ManagementContent DevelopmentCUSTOMER SERVICE REPRESENTATIVEUPS 4/2020 - 7/2021Deliver outstanding customer service to customers and had inbound/outbound telephone inquiries. Continuously practice good listening skills with customers, UPS Store team members, and leadership. Provided helpful information, answering questions, and responding to complaints. Front line of support for clients and customers and help ensure that customers are satisfied withproducts, services, and features.ALLIED UNIVERSAL "CAPITAL ONE"LOBBY AMBASSADOR / RECEPTIONIST4/2018-3/2020Respond to guest requests for special arrangements or services (ex, transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests fromguests with unique needs and follow up to ensure satisfaction. Work closely with customers, vendors, and clients. Attend and represent the company at trade shows, company-related events, and product launches.Create topics to share on social media and respond to reviews/comments on all online platforms.THE RESULTS COMPANYCALL CENTER SALES REPRESENTATIVE1/2017-3/2018Handle many inbound and outbound calls to customers and clients.Identify the needs of customers, resolve issues, and provide solutions.Upsell other products wherever possible. Ensure you follow the customer service script provided by the company for uniformity.