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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEI am an enthusiastic professional with over 10+ years in customer service and cash handling. Including 3 years of managing experience. I also have experience and proficient skill in a professional office setting doing daily duties involving a variety of Microsoft applications as Excel, Word, PowerPoint, and MS Access. I am also a certified Barista with Over 10+ years of experience who is exceptional at multi-tasking and time management.GED JUN. 2012 WRIGHT COLLEGEAccomplishes store objectives by managing staff; planning and evaluating store activities.Maintains staff by training new employees and train existing employees on new procedures.Ensures a safe, secure, and legal work environment.Develops personal growth opportunities.Coaches, and counsels employees.Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.Establishes strategic goals by gathering pertinent business, financial, service, and operations information.Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.Proficient in Microsoft Office (Word, Excel, MS Access, PowerPoint.)Contributes to team effort by accomplishing related results as needed.FocusedHigh level of accuracyMathMeasuringAbsorbing, sharing, and understanding information presented.Communicating in a way that others grasp.Respecting others points of view through engagement and interest.Using relevant knowledge and skills to explain and clarify thoughts and ideas.Communicating goals so everyone understands them and their role in achieving themPositioning team members to use their talents optimallyPromoting productivity and quality standardsKeeping team members on task, on schedule, and on budgetMaintaining morale and workplace harmonyEXPERIENCEDOMS KITCHEN AND MARKET AUG. 2023 - APRIL. 2024 BARISTA LEADLEADERSHIP:Training and mentoring new baristas.Managing the barista daily schedule (Breaks, Lunches,)Overseeing inventory and ordering supplies.Implementing and maintaining and ordering supplies.Implementing and maintaining standard operating procedures.Handling customer complaints and feedback.Assisting in promotional activities and product launches.Reporting to store management on performance and operations.Leading by example and fostering a positive team environment.Coordinating daily tasks and delegating responsibilities.Motivating the team to achieve sales and service goals.BARISTAPreparing and serving coffee and espresso beverages.Operating and maintaining coffee equipment.Ensure quality and consistency in beverage preparation.Handling customer orders and payments.Maintaining a clean and organized workspace.Providing exceptional customer service and creating a welcoming atmosphere.Building relationships with regular customersManaging the customer experience to ensure satisfaction.TARGET SEP. 2022- JULY. 2023 BARISTASet up consist of filling 3-compartment sink, recording temperatures, setting up pastry display as well as other items needed for the day-to-day operations. Brewing coffee, tea, along with other various opening and cleaning tasks. Pull pastry and sandwiches according to daily sale counts.Closing consist of cleaning sections, taking down and cleaning espresso machine, pastry case, taking out compost and discarding of any items that expire night of. Cleaning all dishes and sweeping and mopping as well as trash removal.Baristas as well carry out day to day cleaning tasks and responsibilities set forth by management.Compute sales on point of sales system.Create best moments for customers and guest.Handcraft espresso and specialty beverages, as well as prep food for customer and store standards. |
