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Click here or scroll down to respond to this candidateCandidate's Name
New York,, NY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLERELEVANT SKILLS Fluent in Spanish Conflict Resolution Client Services/ Customer Service Strong time management and multitasking Service driven and self-motivated Telephone inquiries specialist Critical Thinker/Detail Oriented Proficient in Microsoft Word, PowerPoint, Outlook, and Excel EXPERIENCEAlliance Bernstein, New York, NY February 2019 - April 2023Cash Management Lead Analyst Manage investment and trading activity for 75+ client accounts Monitor daily cash positions, funds movement transactions and bank balances for large investment management clients Coordinate with various departments and manage opening and closing of investment accounts Prepare monthly status reports for all investment and account activities Manage account approvals Analyze cash management processes via macros, camra, bloomberg, and company systems Anchor Health Homecare, New York, NY August 2018 - February 2019Customer Service Call Representative Provided customer service to healthcare organizations through multiple channels Responded to incoming calls and emails related to insurance inquiries, coverage, and prescriptions Accessed customers issues and connected them with the appropriate department Provided information on healthcare benefits, mail-order programs, and in-network and out-of-network pharmacies ABC Corp, New York, NY March 2018 - July2018Customer Service Call Center Representative Scheduled patient appointments, and recorded all patient data for annual exams and follow ups Utilized technology and applications to provide database management, word processing, and appointment management Answered up to 60 calls daily in a high volume call center environment, read scripts, documented patient inquiries Effectively communicated with patients, providers, and insurance representatives Demonstrated mastery of customer service call script within the specific time frame Reviewed the patient documentation in determining patient needs for scheduling appointments Resolved any and all client issues, ensuring all pertinent changes were made to files Michael Kors, New York, NY Jan 2017 - Feb 2018Sales Specialist Forecasted companys potential sales and ensured they were met by advertising the merchandise and creating store events including Personal Styling events, giveaway events, and BOGOS Served as a personal stylist and sales lead to a group of 30 long term clients, built sustained relationships and served as communication lead for business development Exceeded daily and monthly sales goals by over 100% T-mobile Call Center, New York, NY Oct 2016 - Jan2017Customer Service Call Center Agent Identified customers needs, clarified information, researched every issue and provided solutions Exceeded store, individual sales and performance goals remaining a top seller each month Built sustainable relationships and engage customers by providing positive experiences Provide high-quality customer service by using product knowledge to bring customers vision to life EDUCATIONYear Up New York, New York, NY Sept 2018 - Aug 2019 Enrolled in the Financial Operations track to prepare for a support role at Accounting or Finance. Accruing 200+ hours of hands-on training in the Financial Operations track as part of a one year career development program that includes six months of college-level courses and professional training followed by a six-month internship. Served as Operations Manager and managed the room set up, facilitated welcome, overview, and action items. Lower Manhattan Arts Academy, New York, NY Sept 2012 - June 2015 Earned Performing Arts High School Diploma |
