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EMAIL AVAILABLE PHONE NUMBER AVAILABLEMetairie, LaSummaryEntry Level IT Specialist and Networking Technician skilled at leveraging IT Support, competitive insights, and analytics to maximize productivity. Highly adaptable when working in various departments to provide exceptional service wherever needed.EducationRemington College, Metairie, LaAssociates of Applied Science in Electronics Engineering Technology, GPA 3.8, Alpha Beta Kappa SocietyMay 2001 - August 2003Delgado Community College, New Orleans, LaAssociates of Applied Science in Computer Networking Technology, GPA 3.38, Phi Theta Kappa SocietyAugust 2021 - May 2024CertificationsInformation Technology Specialist - November 2022Google Cybersecurity Certification - May 2023Computer Network Technician - May 2023CompTIA ITF+ - May 2024CompTIA A+ - 2024Cloud Computing  May 2024Information Security/Assurance  May 2024SkillsIncident Dashboard TechnologiesWindows, Linux & Mac OSs SupportLocal Area NetworkingBash & CLISystem Backup & RecoveryHardware Troubleshooting & ConfigurationHelp Desk & Technical SupportLogistic PlanningProblem Solving & LeadershipWritten & Verbal CommunicationTeamwork & CollaborationTime ManagementAdaptableApplications & SoftwareDevice ConfigurationDevice ManagementDevice SecurityCustomer ServiceWork HistorySeptember 2023  PresentCounter Sales Associate, Lennox InternationalProvide a high level of customer service with product expertise and selling skills.Direct involvement in day-to-day operations of reaching daily sales goal of $35,000.Collaborate with Store Manager to manage inventory.Record received and shipped products and preparing items for shipment.Maintain the appearance of the store.June 2014  September 2023Retail Sales Consultant, Cort FurnitureMet or exceeded monthly sales goals with consistent 50% profit margins and monthly sales of $42,000 or more.Oversaw large scale design, procurement and installation for premiere clients.Worked directly with set designers and producers for locally filmed television and movie productions.Collaborated with local supportive housing organizations to furnish rehousing locations for the homeless.Provided safe maintenance, appearance, merchandising and pricing of goods in direct line with company standards.Developed and maintained customer relationships to generate future sales opportunities.September 2006  April 2014Lead Sales Assistant, Rent A CenterAssist new customers with appplication process, prospect new business by telemarketing and educate about lease agreements and payment terms.Maintained accurate records of past due account activities with a successful payment or reclaim rate of 97%.Networked and partnered with sister stores to gain referrals.Trained new hires on standard operating procedures and best practices within company standards.Aided in helping my location become store of the year with million-dollar profits on four different occasions with strategic marketing campaigns.January 2002  August 2005Sales Representative, Art Attacks TooAssisted in the execution of visual displays, merchandising, and marketing strategies.Educated potential clients on various styles of art and the artists that were on display in the gallery.Prepared sales for shipment to out of state clients.