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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville,fl (C) PHONE NUMBER AVAILABLESummaryDedicated and focused customer service associate who excels at customer care, customer service, prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.PROFESSIONAL EXPERIENCEAmazonDelivery DriverJune 2019- March 2020transporting and delivering goods, merchandise, and/or other items in a safe and timely mannerHave to contact customers since some items such as foods, medicines, expensive electronics, and some other items must be delivered directly to the customerPack truck with delivery ordersUse GPS to transport and dropping off packages and small shipments within a local region or urban areaChime Solutions September 2017- March 2018Ups Technical support; Target Health and Welfare benefit CSRsAnswer inbound calls to assist UPS customer with finding packages/ Setting pic ups for packages/ Returns and lost PackagesHelped UPS customer locate where their package was and when it will arriveInput customers info into the database when shipping and receiving products with upsAnswer inbound calls to assist target customer and Huntington Ingalls employees with enrollment of health and welfare benefitsMake requested policy and account changes for UPS Target and Huntington IngallsRespond to questions about concerns and escalate call appropriately for UPS, Target and Huntington IngallsPromptly respond to general inquiries from members, staff, and clients via telephone, web, and Email For Target and Huntington IngallsConsult with customer to evaluate needs and determine best optionsVXI Comcast January 2017- September 2017Comcast Customer Service RepAddress customer service inquires about Comcast service in a timely and effective mannerAssist customer with connections issues, Comcast service issues and equipment issuesAssist customer with getting started with any Comcast serviceHandle customer inquiries, complaints, billing questions and payment extension/service requestsGive accurate and appropriate information to answer questions, troubleshoot issues and resolve complaintsCalm angry callers, repair trust, locate resources for problem resolution and design best-option solutionsWhole Foods Supermarket January 2014- December 2016Cashier, Cart puller (Part Time)Greet Customer as the enter the storeGather all carts inside and outside of the store; As well as the parking lotProvide world-class customer service for all performance management related issues.Ring up customer on Cash register system; Key in items as needed Counting of register cash nightlyAssist fellow employees with bagging items for customers Return items back to sales floorHandle internal and external customers graciously and effectivelyPerform other in other departments (bakery, produce meats) as neededShift ManagerWendys - Saint Augustine, FLFebruary 2024 to PresentOpening and closing store, delegating task to officially get jobs done the right way. Money handling, food safety.ManagerR&R detailing - Saint Augustine, FLNovember 2023 to March 2024Delegating task to ensure it is done properly, doing payroll and also schedulingCrew MemberWendys - Atlanta, GAJanuary 2021 to July 2023Taking customers order, coordinating orders, preparing food and cash handlingCall Center AgentChime Solutions - Morrow, GAJanuary 2017 to September 2022Answering phone calls in a timely matter from Kaiser Permanente clientsScheduling and rescheduling appointments for Kaiser membersBuilding a rapport with clients being understanding and being able to find an appointment that suits their needs |
