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Click here or scroll down to respond to this candidateCandidate's Name
Isola, MS Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEBold ProfilePROFESSIONALSUMMARYEffective Customer Service Representative with 4 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. SKILLS Report generationCredit card payment processingReport creationFleet dispatchingBusiness developmentunderstandingInbound and Outbound CallingCustomer relationsProblem-solving abilitiesMicrosoft Office expertiseOffice equipment proficiencyTechnologically savvyAdaptive team playerSystem implementationWORK HISTORY SALES ASSOCIATE 01/2023 to 05/2024Dollar General Store Inverness, MSManaged the store 3 days out the week as key holder. I would open and close the store, count the drawer (cash register) and making deposits to the bank.Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Prioritized and organized merchandise to efficiently accomplish service goals.Juggled multiple projects and tasks to keep the store on track. Demonstrated leadership by making improvements to work processes and helping to train others.Provided excellent service and attention to customers when face-to-face or if they would call asking about items or sometimes even may have left something in the store (wallet, phone etc.)Motivated and encouraged team members to communicate more openly and constructively with each other.Exceeded customer satisfaction by finding creative solutions to problems. CUSTOMER SERVICE REPRESENTATIVE 05/2020 to 12/2022 Conduent Ridgeland, MSEducated customers on special pricing opportunities and company offerings.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Documented conversations with customers to track requests, problems and solutions.Assisted customers in making payments on accounts and setting up payment plans.Fielded customer complaints and queries, fast-tracking them for problem resolution.Delivered service and support to each customer, paving way for future business opportunities.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.Informed customers about billing procedures, processed payments and provided payment option setup assistance.Made outbound calls to obtain account information. Answered 40+ inbound calls per day and directed to individuals or departments.EDUCATION High School Diploma 05/2018Humphreys County High School, Belzoni, MSMississippi Delta Community College, Moorhead, MS |
