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Click here or scroll down to respond to this candidate 82 Willow Rd, Fairmont, United States, 26554
Candidate's Name PHONE NUMBER AVAILABLE Oct Street Address , 1980
Customer Service Representative EMAIL AVAILABLE
Customer Service Representative with over 20 years of experience in delivering outstanding service and
enhancing client loyalty across various sectors. Demonstrates exceptional skills in telemarketing, software
proficiency, and problem-solving, consistently achieving high customer satisfaction and retention rates.
Committed to pioneering innovative service solutions and driving operational efficiency through advanced data
management and process improvements.
Employment history
Customer Service Resolve customer inquiries swiftly, enhancing satisfaction and retention through tailored
Representative, Sitel solutions.
group Efficiently utilize software to streamline processes, reducing call handling time and boosting
Fairmont
satisfaction.
Adapt quickly to new systems, ensuring seamless problem resolution for diverse clientele.
Analyze customer needs for appropriate refund strategies, balancing policy with client
satisfaction.
Propose process improvements from customer insights, contributing to operational efficiency.
Mastered complex customer information systems, demonstrating exceptional adaptability and
precision in data management and call scripting.
Implemented tailored solutions for customer inquiries, significantly reducing call handling time
and enhancing overall satisfaction rates.
Customer Service Handle service inquiries across channels, enhancing customer satisfaction and loyalty.
Representative, Orkin Offer tailored service solutions, achieving notable improvements in client retention.
Pest Control Efficiently manage customer data with software proficiency, ensuring seamless service delivery.
WFH
Support customers in scheduling and sales, contributing to overall service enhancement.
Analyzed customer needs to provide tailored solutions, utilizing advanced software for efficient
information management and call scripting implementation.
Provided comprehensive customer support, facilitating appointment scheduling and service
sales. Demonstrated adaptability in learning new software systems.
Worked cohesively with team members to address customer concerns, sharing insights and
best practices to elevate departmental performance.
Streamlined service inquiries across multiple channels, boosting customer satisfaction and
retention rates through personalized solutions and efficient data management.
Analyzed customer needs to deliver tailored pest control solutions, leveraging advanced
software for optimized information management and call scripting implementation.
Employment history
Customer Service Address customer inquiries across channels, enhancing satisfaction and loyalty.
Representative, Offer tailored product solutions, boosting customer engagement and retention.
Teleperformance,
Navigate customer data efficiently using software to streamline service delivery.
Present
Resolve online purchase issues, ensuring seamless customer experiences.
US WV Fairmont
Engage with customers to retain and acquire new subscribers for telecom services.
Manage diverse customer inquiries across multiple channels, enhancing product offerings and
consistently meeting team goals with exceptional quality.
Swiftly master new software systems, navigating customer data and call scripts to deliver
efficient, personalized service and support.
Engage with existing and potential customers, balancing retention efforts with new client
acquisition for phone and broadband packages.
Provide comprehensive customer service and technical support, addressing online purchase
issues and order-related concerns promptly.
Apply valuable industry insights to excel in diverse roles, continuously improving service quality
for major retail brands.
Streamline customer service across channels, enhancing satisfaction and retention while
consistently meeting team goals with exceptional quality.
Office Clerk, Inventory, Resolve office equipment issues to ensure smooth operations and minimal downtime.
Mec Organize travel logistics for personnel, improving efficiency and reducing costs.
Office Clerk, Inventory Mec
Manage schedules and appointments, enhancing time management and productivity.
Process and dispatch financial documents, ensuring accuracy and timely delivery.
Train staff on computer applications, boosting team proficiency and collaboration.
Managed office equipment, streamlined travel arrangements, and maintained schedules.
Handled diverse administrative tasks, enhancing operational efficiency.
Optimized document processing and filing systems. Improved response times to customer
inquiries, boosting overall service quality.
Coordinated with team members to ensure smooth office operations. Facilitated effective
communication across departments.
Implemented new inventory management techniques, reducing waste and improving stock
accuracy. Introduced efficient mailing processes.
Customer Service Handled high-volume outbound campaigns, surpassing client expectations.
Representative, Recorded detailed customer interactions, enhancing service quality.
Infocision, May 2003
Resolved customer issues efficiently, maintaining professional communication.
Anmoore
Persuaded customers for sales and donations, achieving significant results.
Provided exceptional support while multitasking across applications.
Managed high-volume outbound campaigns, resolving customer issues efficiently while
maintaining detailed records and exceeding supervisor expectations.
Streamlined customer service processes, enhancing communication skills and exploring value-
added opportunities to improve job performance.
Conducted successful political fundraising campaigns, effectively persuading potential donors
and customers to support causes or purchase products.
Meticulously documented customer interactions, ensuring accurate account notations and
efficient problem resolution for diverse client needs.
Employment history
Customer service Resolved diverse customer issues, enhancing satisfaction and efficiency.
representative , First Collaborated with team to streamline processes, boosting service quality.
Energy, Jan 2024 - Aug
Addressed payment, connection, and outage inquiries, ensuring prompt solutions.
2024
Streamline customer communication channels at First Energy, reducing response times and
Fairmont WV
enhancing overall service quality. Implement effective solutions to complex issues.
Provide empathetic support to First Energy customers, addressing concerns with patience and
understanding. Foster positive relationships to ensure client retention.
Meticulously manage customer accounts at First Energy, ensuring accuracy in billing and
service records. Identify and resolve discrepancies proactively.
Optimize customer communication channels, reducing response times and enhancing service
quality. Implement effective solutions to complex issues.
Education
Liberty high school, Clarksburg, Aug 1995 - Jun 1999
Post University, Waterbury I am currently enrolled with an exceptional GPA OF 3.8
Massachusetts , Sep 2023 -
Present
Bachelor's degree in Computer
Science/Information Technology
Skills
Customer Service Communication Problem Solving Multitasking
Data Entry Office Administration Telemarketing Software Proficiency
Call Handling Sales Conflict Resolution Time Management
Team Collaboration Empathy Adaptability Critical Thinking
Quality Assurance Project Management Negotiation Skills Data Analysis
Customer Engagement Customer Retention Technical Support Active Listening
Languages
English
Additional information
Employment History Customer service representative, Sitel group, Fairmont (Nov 2022 - Jul 2023)
Customer service representative, Orkin Pest Control, WFH (Feb 2022 - Nov 2022)
Customer Service Representative, Teleperformance (Jun 2020 - Jul 2022)
Mec, Office Clerk, Inventory Mec (Jan 2016 - Sep 2019)
Customer service representative, Infocision, Anmoore (May 2003 - Jun 2006)
First Energy
Courses
Speaking confidently & Efficiently , Apr 2024
Linkedin
Interpersonal communication , Mar 2024
LinkedIn
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