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Click here or scroll down to respond to this candidateL A Q U A S H I O U S Y .R U S S E L LPHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address N.w. 3rd Ave,Miami, Fl Street Address
PROFESSIONAL SUMMARYSkilled Shift Manager engages with employees and customers to promote successful operations strategies and best practices. Develops motivated team members by utilizing proven training techniques to strengthen job knowledge and abilities. Recognized for excellent analytical and customer service skills.SKILLSTeam motivation Coordinate suppliesTraining MultitaskingProblem-solving Maintain systemsRules enforcementEXPERIENCEShift Leader, Dunkin, Aug 2021 Current, Miami, fl Delegated tasks, communicated expectations and directed workflows to improve performance.Managed operations during shift, with total awareness of activities of employees and customers.Motivated team to deliver quality service while promoting energetic and collaborative environment.Prepared shift reports, keeping management informed of daily operations. Drafted daily sales reports and accurately reconciled cash drawers. Checked inventory daily to verify adequate supply levels for each shift. Addressed schedule deficiencies and contacted unscheduled employees to fill shifts for unexpected absences.Reduced health risks and service challenges with strong attention to quality control and safe food-handling practices.Cashier, Sunoco, Sep 2010 Jul 2021, Miami, flProcessed cash register transactions on POS and provided correct change. Maintained high customer satisfaction levels by going extra mile to personalize service.Maintained clear checkout area for tidy presentation. Maintained knowledge of current products and proper pricing. Balanced cash drawers at shift beginning and end.Received feedback and complaints while demonstrating exceptional customer service.LRCustomer Service, Walmart, Jul 2005 Apr 2010, Miami, fl Resolved customer inquiries, complaints, and issues providing insightful solutions. Addressed customer concerns and complaints and resolved issues promptly. Relayed new and relevant information to customers and followed up on promises. Engaged with customers to understand needs, resolve issues, and answer product questions.Served as friendly first point of contact for customer inquiries. Referred customers to appropriate departments or personnel to swiftly resolve issues. Used proven techniques to increase sales and promote high-value products. Front Desk Receptionist, Miami Rivers of Life, Jan 2003 Jun 2005, Miami, fl Handled incoming and outgoing phone calls and routed callers to appropriate personnel.Monitored company emails, replied to customers and forwarded messages to appropriate parties.Performed copying, faxing and printing tasks to organize and distribute important documents.Updated customer contact and appointment information in company computer system.Provided guests with company information and addressed questions and complaints. Interacted with guests using professional, friendly customer service. Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.Cashier, Publix, May 2003 Apr 2005, Miami, flProcessed cash register transactions on POS and provided correct change. Accepted checks, debit and credit cards, and gift certificates in line with company policy.Learned special prices and promotions and encouraged customers to participate in offers.Greeted customers with prompt and friendly service. Answered questions regarding special and seasonal products. Resolved conflicts with customers and looked for opportunities to improve satisfaction.Returned non-purchased products to shelves, maintaining strong visual merchandising.Assisted customers with locating hard-to-find items. Cleaned and sanitized checkouts and other high-touch surfaces. Provided customers with outstanding customer service exceeding store expectations. Paid attention to surroundings to best serve customers and prevent shrink. Adhered to cash handling policies and procedures.Customer Service Representative, Kmart, Mar 1999 Apr 2003, Miami, Fl Resolved customer inquiries, complaints, and issues providing insightful solutions. Answered inbound calls to greet and assist customers with various needs and Jun 2001questions.Offered products and services to meet customers' needs and goals. Returned customer calls and responded to inquiries and complaints. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.Addressed customer concerns and complaints and resolved issues promptly. De-escalated customer complaints using specialized communication techniques. Engaged with customers to understand needs, resolve issues, and answer product questions.Remained calm, composed and polite to deescalate aggressive customer behavior. Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.EDUCATIONHigh School DiplomaMiami Edison Sr. Highschool Miami, fl |
