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Click here or scroll down to respond to this candidateJ CCandidate's Name
Professional SummarySecure a position that will enable me to use my strong communication & organizational skills, management and customer service background and my ability to work well with people.Work HistoryNorthside Hospital - Patient Access Representative Atlanta, GA07/2021 - CurrentHome Depot (Arise) - Customer Service Representative Stone Mountain, Georgia03/2017 - 05/2021Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.Stayed calm under pressure to and successfully dealt with difficult situations.Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.Processed payments using cash and credit cards, maintaining accurate records of transactions. Assisting customers by processing new and old orders Make inbound and outbound calls to vendors and delivery companies about customer's ordersEMAIL AVAILABLEPHONE NUMBER AVAILABLESnellville USA 30039Bold ProfileSkillsRegistration and AdmissionsInsurance VerificationInsurance BillingPayment Processing Interpersonal communication skills Problem analysis Problem solving Organizational skills Customer service orientation Adaptability Ability to work under pressure InitiatorEducation01/1999Professional Career DevelopmentInstituteAtlanta, GeorgiaDegree: Medical TerminologyStudied how to transcribe reports fromdoctors.Comcast Corporation (Arise) - Technical Support Representative Stone Mountain, Georgia03/2017 - 05/2018Popcorn Haven - Store ManagerTucker, Georgia01/2012 - 01/2013Mending Tree Solutions - Mortgage Processor/Travel Agent Sewell, New Jersey07/2009 - 09/2012Refer unresolved customer grievances to designated departments for further investigationComplete contract forms prepare change of address records, and issue service discontinuance orders, using computersMake changes to orders at customer's requests on price match with competitors and website promotionsMade inbound and outbound calls to commercial and residential customersTroubleshoot slow surfing problems, non-connectivity issues and speed upgradesProvided desktop/laptop technical support for all users experiencing computer issues Provided after-hour support of all end users and systems as needed Responded to any other duties assigned by the supervisor and or ManagerManaged cable installation, maintenance, disconnect and customer servicesOperated daily functions of store such as opening, closing, handling bank deposits, processed payroll and all marketing projects Managed All employees on dutyOrdered weekly merchandise and shipments to keep the store operatingServiced and handled customers with their orders and responded to their complaintsCultivated strong business relationships with customers to drive business development Collected all required documentation for the loan package Created loan submission packages for the Underwriting Department Reviewed initial loan approval and work with borrower to gather appropriate documentation Submitted files to Underwriters Satisfied all conditions when received from Underwriter Communicated with other professionals, including attorneys, county clerks etcEnsured that approval falls within the established lending guidelines for the loanStudied how to translate abbreviationsinto proper form.Studied and reviewed reports forcompleteness.Learned how to correct errors intranscription, grammar, punctuationand spelling. Familiarity with transcription devices. Familiarity with medical terminology. Acquired strong attention to details.Jackson Hewitt Tax Service - Call Center ManagerStone Mountain, Georgia01/2012 - 07/2012Answered incoming calls from clients who were unsatisfied with their taxes Scheduled appointments for clients to have their taxes prepared Prepared taxes and submit for filing to the IRS Handled extensive Data Entry for archives and filing Orchestrated marketing workshops to gain clients for the company Assigned daily tasks to employees within my department ReferencesAvailable Upon Request |
