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PHONE NUMBER AVAILABLE EMAIL AVAILABLE Street Address River Ridge Drive Canton, GAPROFESSIONAL SUMMARY:Professional with over 16 years of experience helping customers solve problems. Highly adept at building relationships & establishing rapport. Customer Service-oriented specialist who has experience working with customers across multiple industries. SKILLS:Microsoft Office Customer Service Executive Administration Sales Client Facing Self-Motivated Persistent Organized Certified Nursing Assistant (CNA) Public NotaryPROFESSIONAL EXPERIENCE:RECEPTIONIST/ ADMINISTRATIVE ASSISTANT, ARGOS USAAlpharetta, GA 2022 - 2023 Performed administrative/executive assistant tasks. Answered all incoming calls. Scheduled conferences and coordinated company meals. Completed employment verifications. Scanned checks for deposit. Kept track and uploaded employment documentation and I-9 forms. Processed company invoices.RECEPTIONIST/ADMINISTRATIVE ASSISTANT, JENCAPAlpharetta, GA 2022 Performed administrative/executive assistant tasks. Answered phones and emails. Sorted company mail. Assisted finance in scanning checks and processing invoices. Assistant Director, Milton Montessori SchoolMilton, GA 2020 Performed administrative/executive assistant tasks for the Director. Updated Student files and rosters, and scheduled and coordinated meetings. Managed daily administrative functions. Answered all emails and phone calls. Conducted filing and scanning of paperwork. Ordered office supplies and materials for teachers and students. RECEPTIONIST/ENCORE SPECIALIST, HENNESSEY AUTOMOTIVE Alpharetta, GA 2017 - 2020 Worked with the sales team to provide the best experience for customers. Provided a detailed explanation of all features of the vehicle. Answered any questions customers had about their new vehicle. Performed administrative/executive assistant tasks for the General Manager. Provided phone support when needed. Updated company inventory. Scheduled and coordinated company meetings.Service Specialist & Receptionist, HyundaiKennesaw, GA 2016 - 2017 Provided high-quality customer service for the Hyundai Service Department. Answered customer calls. Served as liaison between sales and other parts of the business. Managed workflow to optimize company processes. Greeted potential customers. Answered customer phone calls and emails. Addressed customer complaints Handled front desk duties. Performed a variety of administrative and clerical tasks. Training Manager, InglesBlairsville, GA 2014 - 2016 Managed daily administrative functions. Trained over 20 professionals in all departments. Assigned duties, communicated goals, and coordinated workloads Ensured that associates completed their required training. Managed new hire orientation, web-based training, and a virtual classroom. Stay-At-Home Mom 2008 - 2014Receptionist, Altus Healthcare and HospiceDunwoody, GA 2007 - 2008 Ensured calls were redirected to the appropriate stakeholder or department. Forwarded emails to the proper personnel. Provided callers with vital information for appointments. Received, sorted, and forwarded incoming mail. Updated patient information in the administrative system. Maintained professional rapport with customers.Preschool Teacher's Assistant, Sunshine AcademyWoodstock, GA 2006 - 2008 Molded young minds and taught the basics to prepare kids for educational development.EDUCATION:Kennesaw State University - Kennesaw, GA2008 - 2009 |