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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address 318th Ave NEDuvall, WA Street Address
SUMMARYJon is an experienced Software Quality Assurance / Test Engineering professional with 20+ years under his belt.He loves what he does and strives for methods that help in his ability to provide accurate results and analyses giving product stakeholders confidence in the state of a given project.Communication is key with Jon. Everything he does supports that. Jon is proficient at report production and presentation of analysis regarding defect trends and other information that provides team insight towards improving development processes and project achievement.Test automationas taught in the SAFe agile methods Jon has learnedis a useful tool in this regard. But not the only one. Jon has helped develop test automation frameworks most recently using Selenium/Selenium Web Driver, Cucumber/Maven, SoapUI, and Jasmine/JavaScript.Jon feels that automated software testing can increase the depth and scope of tests to help improve software quality. Therefore, lengthy tests that are often avoided during manual testing can be run unattended. An added benefit if designed correctly, automated tests can even be run on multiple computers with different configurations.However, once automation has been run and analyzed, testing doesnt stop there. In fact, for Jon that means its only really begun. Exploratory testing is primarily Jons key to success because automationalthough necessarycannot predict, suggest or refine testing efforts.In summary, Jon is looking for a role where he can concentrate his innovative style of thinking and agile testing efforts as a valued member of a progressive software development team. His experience includes the following:Testing using the following technologies (most recent):Identity and Access Management Services (IAM) - On-Prem and Cloud.Authentication, Provisioning, Policy Management and integration with Enterprise Applications (SAP, ServiceNow, etc).Managed access functions of the team including on boarding/off boarding and performance, lifecycle management and access audits including reviews of shared documents.Assisted with design, implementation, troubleshooting and support for system applications, including web services migrating off the ADFS platform to Microsoft Azure.Defined the testing strategy and approach to validate new or enhanced functionality implemented by teams.Worked with team members to decompose functional and nonfunctional requirements into test scripts and test scenarios.Determined test dependencies including QA test environment, QA tools, training, build and deployment plans, intra-team dependencies, and communication processes.Identifies risks impacting the timely delivery of a given product and collaborates with team members to prepare mitigation strategies.Executed smoke, functional, integration, and non-functional test scripts as part of the product/application delivery lifecycle.Collaborated with team members to investigate root causes of failed manual or automated test scripts.Created defects with detailed information pertaining to the test evidence or failed test case/scenario with supporting documentation (screenshots, environment details, log files, etc.).Shared feedback with the team members pertaining to the quality of sprint deliverables during retrospectives.Managed the remediation of defects raised throughout the development lifecycle and created supporting quality reports that are shared with stakeholders.Managed testing for products through production deployments and verification.Participated in requirement development and use case reviews.Provided accurate estimates for QA resources and testing schedules.Created project test plans and/or oversees the creation of project test cases.Managed or generated all QA-related documentation.Developed, modified, and executed manual tests for scenarios that cannot be automated.Managed and groomed automated and manual test suites regularly to ensure proper balance between.Created test data to support the execution of functional and nonfunctional testing activities.Ensured adherence to standardized QA policies, processes and documentation standards.Collaborated with Development/Engineering to resolve defects uncovered during testing cycles.Worked closely with the Product Ownership Team and Scrum Master on test results and testing requiring code changes.Coordinated internal, external, and UAT testing.Worked with source code, version management, code deployment standards and for utilizing this knowledge to ensure that QA processes and procedures for test environments are followed and that the integrity of the various environments is not compromised.Established formal QA processes and standards, and ensures that industry's best practices are consistently maintained on project.Abides by and follows software quality assurance standards, processes and controls as it pertains to Software Development Life Cycle (SDLC).Ability to digest and understand complex and/or ambiguous user requirements and construct test cases to validate them.Knowledge of SDLC and SQA methodology as well as experience testing on Agile or DevOps teams.Excellent troubleshooting, analytical, and problem solving skills.Excellent testing resource planning and test scheduling skills.Self-driven with the use of good judgment.Demonstrated experience producing effective test plans and executing test cases.Solid understanding of build tools and software configuration management standards.Able to support off-hours work as required, including weekends, holidays, and 24/7 on call responsibilities on a rotational basis.Recommended:2 years experience with writing basic SQL queries2-plus years as a test lead.TECHNICAL PROFICIENCIESLanguages/PlatformsPythonPowerShell and PowerCLISelenium and Web DriverGit and GitHubMS SQLC#ASP .NET.NET TechnologiesMVCXMLHTMLDHTMLJava, JavaBeans, NetBeansJavascriptProtractorJasmineCucumberApplitoolsPhantomJSGherkinJasmineCucumberNodeVBScriptC-based TSL Script (WinRunner)XML Web Services (WCF, REST, etc.)Oculus OS (Facebook - Android)AndroidiOSCrestron SIMPL (Audio-Visual device control)VMware vSphere and vCenter Server Administration (certified - VCP6-DTM)Microsoft System Center (SCCM)IBM Websphere/PureAppToolsFiddlerWireSharkSplunkSolarWinds Network Performance MonitorBoundsCheckerWinDbgPerforceSubversion (SVN)Atlassian (Confluence, JIRA, Bamboo, Crucible, Fisheye, etc.)Spring Tool SuiteRSSVBAQuickTest Pro/UFT (Unified Functional Testing)NagiosVMware vCenterVMware WorkstationMicrosoft Virtual PCMicrosoft Hyper-VWCF Config EditorEclipseMavenJenkinsPuTTYVisual Studio Team System (VSTS)Visual Studio Team Foundation Server (TFS)BMC RemedyHP ALMMicrosoft Azure DevOps (ADO)WinRunnerLoadRunnerQuickTest Pro (QTPCompuware TestPartnerQALoadXMLSpySoapsonarSoapUINPMKafkaJMX ConsoleAndroid SDK & Android Studio (debugging via ADB Android Debug Bridge)iOS (Xcode & Interface Builder)JetBrains IntelliJ IDEA and WebStormSiemens Teamcenter (for PLM)BkueJeansMiscBlack/White/Clear Box TestingTest Framework Design and ArchitectureDatabase modeling using ErwinSharePoint ServicesSAN / NAS storageMicrosoft Windows Server 2003 and 2012 administrationnetwork trust managementUnified Modeling Language (UML)Use Case Design and DevelopmentAgile and Scrum (certified Scrum Master through Agile Alliance)PROFESSIONAL EXPERIENCECostco Wholesale (Home Office IT) 7/2018presentTest Automation Analyst III (Costco)As a Test Analyst developed C# test suites created with Ranorex to test My Costco Account (MCA), which is a self service tool that enables users to manage and maintain their own corporate accounts and passwords which saves the service desk a lot of time and effort.Created and executed test suites for products used for company provisioning/governance and identity management such as ISIM (IBM Security Identity Manager), and SAP EWM (Extended Warehouse Management) services which works in conjunction with SAP HR (HCM) and ERP systems.Created and executed XML test suites to test and verify over 100 web services migrating from ADFS (retiring) to Azure in non-production and production over a Datapower Service Bus (web service provider).Created and executed test suites to assist with the CPM (Canadian Payroll Management) effort.Provided test evidence and statistics for testing efforts.Performed network monitoring tasks using Splunk and WiresharkAutomated network monitoring tasks using Python scripts and PowerShellSummary of tools/environments used:Ranorex, Python, PowerShell, Git and GitLab, Splunk, Wireshark, SoapUI, BlueJeans. Google Suite applications including Docs, Sheets, and Slides.Facebook/Oculus 10/20176/2018OTCC Test Analyst/QA Engineer (via Q Analysts)As an OTCC (Oculus Test Case conversion) Analyst I managed hundreds of defects during the first release of the Oculus Go Virtual Reality Standalone Device and Operating System software.Developed and updated test cases for Oculus Go with appropriate review with product stakeholders, test case owners, and software/hardware development.Documented test procedures and process flows for AAA game development QA, including conversion of defects to test cases.Participated in all test runs of daily builds and LKG (Last Known Good) candidates write-up defects and general observations to review with product stakeholders and development.Created and presented sequence diagrams to demonstrate technical workflows.Organized and participated in daily triages in different product areas.Summary of tools/environments used:Android SDK and ADB (debugging and sideloading), Facebook Tasks, TeamCenter, TestRail, Python, Git and GitLab, MS Office including Word, Excel, and PowerPoint.Expeditors International 10/20169/2017Senior QA Engineer III/LeadAs a QA Engineering Lead, established and promoted agile working processes via the SAFe methodology and practices for both Development and QA for a shipping migration project (from Cobol to Java and Windows).Developed test automation platforms (Java, JavaScript, Jasmine, Selenium, HP ALM, etc.) to support active and regression testing, both for system components (web services, etc.) and integration testing.Developed procedural documentation where needed (SharePoint wiki).Established and maintained all QA approval processes in-step with Change Management Board procedures.Assisted with the development of a plugin for VSTS that facilitates the extraction of Cucumber feature files to actual test cases that can reside in VSTS for increased transparency and cataloging of automation test suites.Researched and developed proof of concepts for new tools for development and testing, including Jasmine/Protractor.Summary of tools/environments used:JetBrains IDEA, VSTS, Java, JavaBeans, Cucumber, Python, Git and GitLab, Selenium/Web Driver, Spring Tool Suite (STS), JIRA, MS Office including Word, Excel, Lync and Skype for Business.Liberty Mutual Insurance/Safeco, Seattle, WA 12/2013 9/2016Senior Test Engineer LeadAs a Test Engineering Lead, established waterfall and agile working processes and practices for both Development and QA in the Commercial Lines SBU among distributed teams nationwide.Onboard, train and manage offshore project resources to meet project workload needs.Become subject-matter expert (SME) for overall Safeco eCLIQ multi-tiered application used by insurance underwriters and agents.Develop test automation platforms (Java, JavaScript, Jasmine, Selenium, HP ALM, etc.) to support active and regression testing, both for system components (web services, etc.) and integration testing.Develop procedural documentation where needed (Confluence wiki).Research and develop proof of concepts for new tools for development and testing.Summary of tools/environments used:HP ALM, Clarity, BMC Remedy, Eclipse, Java, JavaBeans, NetBeans, Javascript, Atlassian (Confluence, JIRA, Bamboo, Crucible, etc.), PhantomJS, Gherkin, XMind, Jasmine, Cucumber, Python, Git, Node(JS), Selenium/Web Driver, Spring Tool Suite (STS), Telerik Fiddler, MS Office 2013 including Word, Excel, Lync and Skype for Business, and Sococo.Colliers International, Seattle, WA 04/2013 12/2013Senior Quality Assurance LeadLead the design and build out of Colliers global test lab environment and virtual machine network architecture with specific trust relationships with corporate TCP/IP network.Responsible for day-to-day application testing of Colliers.com hosted via SiteCore and internal support applications for commercial real estate and brokerageAs the QA Lead, established SDLC working processes and practices for both Development and QA.Summary of tools/environments used:Windows OS (server 2003/2008/2012, XP, Windows components including IIS/SMTP, Microsoft Visual Studio, Service Now, Telerik Fiddler and Test Studio.Visa / CyberSource, Bellevue, WA 03/2011 04/2013Senior Staff QA Engineer & Analyst / Test Lab Engineering LeadLead the design and management of Visas only test lab environment and virtual machine network architecture at CyberSource from existing infrastructure in Seattle and Denver (integrated with hardware test network but with specific trust relationships with corporate TCP/IP network.This supports more than 40 QA lane teams across CyberSource and Visa.Lead documentation of complex procedures for both Windows and Linux automated with scripting, automated BVT procedures for environment verification (prior to hand-off to QA lane teams), Test Lab engineering best practices with emphasis on early defect detection and ROI, Test Design Specification (TDS) and conceptual authoring of test framework and test harnesses using C#, VBS. XML and Microsoft Visual Studio 2010 Ultimate.Also responsible for the design, implementation and certification for future vendor and corporate partner implementations, including VMware virtualization and migration to vBlock, Service Mesh, Qualys and Microsoft MSCOM and SCCM.Summary of tools/environments used:VMware ESXi Server (certification obtained and local VMUG leader/delegate), vSphere/vCenter, VMware Workstation, Windows OS (server 2003/2008/ XP, Windows components including IIS/SMTP, Microsoft Visual Studio, PowerShell, .NET technologies, C#, ASP .NET, .NET v.1.0, VBS, XML, SAN/NAS with/Fiber Channel, AccuRev, Rally (agile requirements management), Fitnesse, Selenium, and test ROI methodologies.SOGETI USA LLC Bellevue, WA 02/2009 03/2011Sr. Test Management and Managed Testing Practice LeadClearWire, Kirkland, WA 07/2010 03/2011Sr. Test Management (Consultant with Sogeti)Lead the eCommerce testing and test development for CLEAR.COM, including Omniture Search Engine Optimization (SEO) tagging and web analytic testing for customer tracking and Business Intelligence (BI) reporting.Overall website functionality testing and content verification, Google Maps implementation and CLEAR coverage pre qualification testing, BOSS backend and PHP test case development using Selenium IDE and Selenese methods all in a SCRUM-based, agile environment.Capgemini / General Motors, Detroit, MI 06/2010 07/2010Sr. Test Management (Consultant with Sogeti)Lead CMMi-based assessment of Capgemini projects at General Motors to determine as-is state of test process and maturity for the purpose of understanding the current organization and making key recommendations for testing and test process improvement as required by the GM client.The to-be state for that is determined through a series of interviews with both on-shore and off-shore project management and testing resources over the course of a few weeks, culminating in deliverables including presentations of next-step recommendations that could also involve Sogetis expertise in the Managed Testing Practice (MTP), and coordination of managed testing services Sogeti can provide to improve Capgeminis standing with GM in the testing area.Bill and Melinda Gates Foundation, Seattle, WA 01/2010 03/2011Sr. Test Management (Consultant with Sogeti)Developed end-to-end testing and detailed documentation of all audio-visual systems used throughout the foundation using Crestron programming and technologies (SIMPL AV device control software) throughout building and conference room construction phases. Setup and maintained all bug tracking systems.Starbucks Coffee Company, Seattle, WA 03/2009 12/2009Sr. Test Management (Consultant with Sogeti)Authored and maintained master test plans, development and implementation of automated web test frameworks and test architecture for testing eCommerce web services and frontend UI, testing Microsoft Commerce Server, PinPoint, and ValuePoint integration (for credit and Starbucks card processing), configuration management of code deployed to internal and external servers, and administration of work item and bug tracking in TFS.Microsoft, Redmond, WA 02/2007 01/2009Sr. Software Design Engineer in Test (Consultant with SolutionsIQ)Test lead on a large project called CLP (Customer License Position) which is an internal Microsoft product that calculates and outputs up-to-date licensing and product entitlement information for Microsoft external customers.Objective is to ensure complete system end-to-end (WinClient, Web Services, SQL database) functionality using SQL queries, test harnesses and performance tools for all monthly data drops and new releases.Consistently recognized by MSIT BGCOE and SolutionsIQ as an outstanding lead and contributor for the successful deployment of multiple projects and champion of internal department processes including scorecard metric gather and reporting critical to BGCOEs organizational standing within Microsoft.Corbis Corporation, Seattle, WA 11/2006 02/2007Onshore TEST Engineering Manager / Lead (Consultant with Kanbay)Responsible for building and managing a team of 9 offshore (Chennai, India) test engineers for testing Corbis ERP (Enterprise Resource Planning) conversion from the current JD Edwards OneWorld and Microsofts Axapta system to Microsofts Dynamics suite which includes AX 4.1.Researched all Corbis company processes and procedures around the ordering and billing capability of their current eCommerce distribution (ERP) system, discover process flow faults and limitations, and create acceptance testing procedures for component and end-to-end data verification.Further objectives included the development of acceptance and verification testing for proposed new billing and accounts receivable functionality in conjunction with new Microsoft Dynamics suite deployments.Nervana Inc., Bellevue, WA 02/2006 11/2006Software QA ManagerDeveloped and implemented system test and certification procedures for Nervana LibrarianNervanas flagship product (built using Windows Explorer Shell Extensions) for scientific and patent knowledge discovery & advanced Internet search using extensive backend ontologies and taxonomies to increase search result precision (semantic search).Project-managed, tested and certified the development of data connectors and other web services to facilitate RSS data feeds for server-side search & discovery systems using MS SQL 2005, Oracle, and Lotus Notes. Using Microsoft Visual Studio, Windows Shell Extensions, MS SQL, MS SQL Server 2005, .NET Technologies including C# and ASP .NET, IIS, Windows Server 2003, Windows XP, Windows Explorer Shell Extensions, Symantec Ghost, BoundsChecker, WinDbg, MSI, Perforce, ASP .NET, C#, XML, RSS and VBA.Excell Data, Bellevue, WA 08/2005 02/2006TEST Engineering Project Lead (Consultant)Successfully built-out Excell/CompuComs Application Services Division test labs with multiple Windows clients (installed with different, representative OS configurations) that could be re-imaged cleanly and ready for test passes prior to new code drops.Using VMware GSW Server, VMware Workstation, Visual Studio, .NET, C#, ASP .NET, VBA, Mercury Interactive TestDirector, WinRunner, and LoadRunner; Compuware TestPartner and QALoad with CriticalLogics TMX (for rapid test automation re-engineering and test case traceability).Ciber Inc, Bellevue, WA 02/2005 08/2005Software QA Manager (Consultant)Acting SQA Manager (senior consultant) responsible for build-out of SQA and Test Engineering teams for the Port of Seattle IT/Systems Delivery group which was overseeing the development and sustainment of over 30 IT projects and internal tools in place at the Port.T-Mobile USA, Bellevue, WA 2005Senior QA Analyst (Consultant - Independent)Provided expert QA analysis and design of internal testing procedures for the UNIX-based Sampson project, which is part of T-Mobiles backend infrastructure for customer care and accounts.Testing focused mainly on phone number portability initiative and verification of new data structures to support phone number account transitions.Automated simple verification for UNIX using Bourne Shell and C Shell command structures for script creation. Used Toad for backend SQL query, testing and verification.Rapidigm Inc., Olympia, WA 2004 - 2005Quality Assurance Lead (Consultant)Facilitated the State of Washington Department of Labor and Industrys BPM-based claims tracking and reporting system testing for FileNets Content Services product rollout implemented at a department level.Wrote, coordinated and implemented all test process and validation suites.Captaris Inc., Bellevue, WA 2003 - 2004Senior Software TEST Automation EngineerLead the design and successful build out and management of test lab and virtual machine network architecture from scratch (integrated with hardware test network but with specific trust relationships with corporate TCP/IP network), installation of SAN/NAS-technology based servers using Fiber Channel (Linux-based VMware kernel), lab test case design, automated BVT procedures, QA best practices with emphasis on early defect detection and ROI, Test Design Specification (TDS) and conceptual authoring of test framework and test harnesses using C#, XML and Microsoft Visual Studio for .NET 2003.Also responsible for the design, implementation and certification for future vendor and corporate partner implementations.Summary of tools/environments used:VMware ESX Server (certification obtained), VMware Workstation, VMware GSX Server, Windows Server 2003, IIS, SAN/NAS with/Fiber Channel, Microsoft Visual Studio, .NET technologies, C#, ASP .NET, .NET v.1.0, VBA, XML, Perforce, Btrieve, Telelogic DOORS (requirements management), Mercury Interactive QuickTest Pro and test ROI methodologies.Microsoft, Redmond, WA 2002 - 2003Software Test Operations Lead (Consultant with Volt)Lead documentation efforts within MSNs Server Operations server and network structure to identify network and server topologies, and wrote procedures for day-to-day server operations including security renewal methods, for example, managing server certificates via the Microsoft Management Console.Conducted limited testing on server structures to identify load and performance characteristics for MSN Server Operations.Summary of tools/environments used:Microsoft Management Console, Symantec Ghost (with a custom-coded Ghost console for bulk server operations), XML, VB.NET, VBA, MS Product Studio, MS Tactics, Microsoft Office.Tyco International, Redmond, WA 2001 - 2002Corporate QA ManagerObjective was to create a Quality Assurance team from scratch and lead the NuTorque division of Tyco to the adoption of ISO 9001 standards (for ISO registration as required by Tyco).NuTorque is a company in Redmond that designs and manufactures electric and pneumatic servo actuators for large valve controls deployed on ocean-going vessels. Direct responsibilities included acceptance testing of supplies and materials, including quality assurance of bronze castings and assembly hardware.Customized and implemented first ERP system (DBA Manufacturing) for inventory control and BOM (Bill of Materials) handling. Wrote test cases and scripts for ongoing changes and acceptance.Implemented (via FlowVision Consulting who provided all training) to manage new Kanban methodology and new compliance controls as required prior to Tyco purchase of the company.Wrote and maintained company Quality Assurance manual as required by Tyco as per ISO standards.Became certified as an ISO Quality Manager as required by Tyco.Vulcan Inc., Seattle, WA 1997 - 2001Corporate QA and Certification ManagerDirected all company quality engineering initiatives, created, staffed and managed all software quality assurance teams (Component Test and System Test), and managed the development of all test architecture and automation activity.Authored and established quality engineering methodologies for both software and hardware-integrated products complete with defect tracking and resolution procedures using MKS TrackIntegrity and Soffront TrackWeb.Developed acceptance criteria regarding software and hardware deployed worldwide and managed all baseline technology configurations.EDUCATIONUniversity of Washington, Bachelor of Arts, English Composition 1984Certified Quality Manager (CQM) certificate obtained in 2001 through the American Society for Quality (ASQ)CAPM certification through the Project Management Institute (PMI)VMware ESX and GSX Server Administration certificate obtained through VMware in 2005; vSphere and vCenter certified in 2012Six Sigma Green Belt certification through SogetiScrum Master certification through Agile Alliance (via SolutionsIQ)Compuware TestPartner & QALoad (with CriticalLogics TMX). Certificates obtained in 2006TMap (software test methodology) certification through SogetiACF and MDOP certification through MicrosoftEffectiveness Institutes Performance Management certificate obtained in 1999 for Vulcan (team & management training) |
