| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Killen, AL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsCustomer serviceManagement experienceStrong Work EthicPatience and ToleranceComplaint HandlingTyping SpeedEmpathy DisplayWorking multiple systems at one timeMultitaskingCan work independently to ensure job completion and satisfactionProfessional SummaryExperienced with managing customer interactions via chat and phone platforms, ensuring timely and accurate responses. Utilizes strong communication skills to effectively address and resolve customer concerns. Knowledge of conflict resolution techniques to maintain high customer satisfaction levels.Work HistoryJuly 2023 - CurrentMedcost - Virtual Work From HomeCustomer Service Chat RepresentativeStreamlined processes for handling common inquiries, reducing overall response time and improving efficiency.Promoted additional products or services when appropriate, contributing to company revenue growth.Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.Collaborated with team members to ensure consistent and high-quality customer service across all channels.Assisted customers with product information and guided them through purchasing processes for a seamless experience.Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.Maintained detailed records of customer interactions for reference in future support scenarios.When starting this role I was working the phone and one of two systems. During my time here I have trained on both systems we currently have and advanced to our chat team while handling up to 3 chats at one time while meeting daily goals for off the phone work.I am currently meeting all goals given to me including my QA scores and handle times.February 2022 - May 2024StatlinxCall Center AgentCompany Overview: Work from homeCall center agent working for a hospital out of White Plains, New YorkScheduling Doctor appointments for patient along with other various task as deemed necessary by the doctors and office managerWork from homeCall center agent working for a hospital out of White Plains, New YorkEnhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.September 2021 - January 2022EveriseCustomer Service RepresentativeCompany Overview: Work from home - CSRCall Center working with Blue CrossWork from home - CSRCall Center working with Blue CrossManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.While with Everise I was able to train for and pass my insurance licensing test with the state of Alabama.September 2015 - November 2019Sitel - Hamilton, USACustomer Service RepresentativeCompany Overview: Hamilton Al - CSRCustomer service rep for a call centerWorked with variety of companies such as WOW communications and AON insurance solutionsHamilton Al - CSRCustomer service rep for a call centerManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.Responded to customer requests for products, services, and company information.Was able to work escalation line and help line to provide assistance above that of a floor rep.February 2013 - November 2017Duluth Trading CompanyCustomer Service RepresentativeCompany Overview: Work from home- CSRTemporary/Seasonal customer service repTook calls for customers to place orders, returns, exchanges as well as any other customer service needs that came upWork from home- CSRTemporary/Seasonal customer service repEducationJanuary 1997Bevill State Hamilton, ALassociate's degree Cosmetology and Liberal artsI have taken many classes in management such as 7 Habits and Franklin Covey leadership classes.Additionalinformation - Managementclasses7 HabitsFranklin Covey leadership classes |
