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Click here or scroll down to respond to this candidateCandidate's Name
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C: PHONE NUMBER AVAILABLE EMAIL AVAILABLEOBJECTIVEA highly organized and hard-working individual with strong communication, problem solving, and analytical skills looking for a full-time position to gain practical experience, while working together to achieve the organizations goals.PROFESSIONAL EXPERIENCEPamper Our Parents IncLevittown, NYHome Health Aide (Contractor)February 2022 PresentI perform light housekeeping and laundry duties.I assist with daily basic care such as bathing, dressing and grooming.I administer prescription, over-the-counter medications, take and record patients vital signs.I assist patients to various activities, such as doctor visits, games nights, dinner, and other errands.I spend time doing activities such as reading, playing games and arts and craftsI prepare meals and feed patientAvant Academy of MusicKingston, JAAdministrative Assistant Customer Service & CommunicationsApril 2019 December 2021I am responsible for all client communications such as complaints, queries, emails, social media posts, newsletters, and advisoriesI was fundamental in the development of the companys communication plan document which included target audiences, message map, and communication strategies, tactics and channels.I created satisfaction surveys and reports.I created the Customer Service Charter.Assisted with scheduling and salesCollects payment using QuickBooksAssisted with marketing and events coordinationI have also done voice-over advertising for the companys marketing campaign.JACDEN Enterprise Kingston, JAReceptionist September 2017 November 2017I was responsible for the day-to-day operation of the front desk which includes greeting and providing information to clients, via telephone, face to face and directing their calls to the relevant departments. Checking, responding and routing of emailsAssisted with payroll and recruiting activitiesVIP Attraction Kingston, JAReservation Agent October 2015 December 2016Schedule or update customers reservationProvide accurate and appropriate information in response to customer inquiriesEscalate issues, follow up and provide updateSubmit requests for refund and advise customers once it has been processedHinduja Global Solutions Kingston, JATrainer & Team Lead June 2012 December 2013Served as mentor to junior team membersWorked under strict deadlines and responded to service requests and emergency callouts.Administered test for recruitment and trained over twenty (20) new employees quarterly.Provided training and refreshers for existing employeesCross-trained and provided back-up for other customer service representatives when needed.ACS, A Xerox Company St. Catherine, JACall Centre Agent (Amazon) October 2011 January 2012Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframesBuilt customer loyalty by placing follow-up calls for customers who reported product issues.Digicel Jamaica Kingston, JACustomer Care Agent June 2010 February 2011Addressed customer service inquiries in a timely and accurate fashionFormulated and enforced Service Center policies, procedures and quality assurance measuresAlways maintained up-to-date records.FullGram Kingston, JAOutbound Call Center Agent (US Prospects) May 2010 December 2010Excelled in transforming cold leads into closing sales.Convinced prospective customers into furthering their education.Always maintained up-to-date records.Exceeded daily targets.Firstborn Entertainment Management Co. Kingston, JAAdministrative Assistant March 2005 January 2010Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Handled all media and public relations inquiries.Coordinate performance bookings locally and internationallyDeveloped hard copy and electrical press kits for entertainersSubmit press releases to local papers and website regarding artiste and eventsEDUCATIONNCTVETKingston, JAJob Certification Customer Service Representative(Admin Assistant) Level 2Fastrack Computer School Kingston, JACERTIFICATE in ComputingHoly Childhood High School Kingston, JADiplomaSix (6) CXC SubjectsADDITIONAL INFORMATIONSkills: Strong organizational skills, Courteous Demeanor, Customer service expert, Adaptive team player, Sharp problem solver and energetic work attitude.Reference: Available upon request. |
