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Miami, FL EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceAssistant Coordinator ServicesRFZ & Associates-Miami, FL December 2015 to June 2024Responsible for a wide range of tasks, including administrative duties, tenant relations, property maintenance oversight, and financial management support, running city permits interviewing and qualifying clients, conducting open houses.Coordinate with maintenance staff and vendors to ensure timely and cost-effective completion of repairs and maintenance tasks.Conduct regular inspections of the property to identify maintenance needs and address them promptly.Using YARDY, ONESITE, ONESITE, LEASEUP.Managing the whole staff and Helping Low income Community Housing.Support the Property Manager with the daily operations of the community, providing assistance to the functions of leasing, collections, resident services.Coaching the Employees.Optimized the process of Sales, Marketing and Insurance of the Units and Commercial Locals. +6 years of experience in a customer support role - SaaS or startup experience highly preferred. +3 years of experience with Zendesk or similar technologiesExcellent communications skills - both verbal and writtenempathize with customers and let them know you genuinely care about their issues; High EQ.Call Center inbound and Outbound calls.Evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.Team player that can follow and lead as situations dictate.Fluency in 4 languages other than English.Spanish,Creole and French.MS Office Suite excellent experience and CRM.Action Oriented and Proffesional.Interpersonal SavvyProfessionalismDuties and ResponsibilitiesReview, prepare, submit and receive permit packages in accordance with jurisdictional requirements.Coordinate payment and reimburse of permit fees according to company guidelinesWork with internal teams, consulting with architects, engineers and jurisdictional employees to understand and resolve any jurisdictional comments.Be an advocate for the company and work with local jurisdictions to streamline permit processesMeet customers to obtain signatures, final paperwork sign off and payment collection, if assignedOrganize all completed paperwork, and Insurance payments in a compliant, secure manner, if assigned.Utilize software systems CRM to record Insurance payments of various tasks.Be well organized and timely with flow of emails, record documents online and transport documents.Compile data, handle paperwork, file permits, monitor each status of the permit approval process until projects are completed.Demonstrate community and apartment/model and apply product knowledge to client needs by communicating the features and benefits; close the sale.Update availability report, process applications for approvals. (Credit check, rental history, etc.) Submit processed applications to the Property Manager for approval,Follow up with applicant regarding status.Secure new residents signature(s) on appropriate paperwork prior to move-in. Orient new residents to community doing Events.Monitoring renewals. Distribute and follow-up on renewal not.Accept rental payments and give immediately to Assistant Site Manager.Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Maintain accurate monthly commission records on leases and renewals for bonus purposes.Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service requests on a weekly basis.Contribute to cleanliness and curb appeal of the community on continuing basis being a Liasson with the Vendors.Assistant Patient Advocate Origins Behavioral HealthCare-Miami, FL March 2010 to February 2015As a Patient Advocate my duty was Providing the highest performance of health care assistance to the Members, generate and promote sales quotations and specifications that will lead to achieving goals, confirm and make appointments, interview the costumer thoroughly to acquire a personal connection to their health care providers assist in the Enrollment process and applications and establish positive relationships with community partners.Telemarketing and Sales for Medicare/ Medicaid.My role hold a supervisory scope of work while balancing a member portfolio, which reflects the work of the Community Guides at a leadership capacity. Preform training as well responsible for the assessment, planning, development, delivery and education of sound training programs.Taking Calls inbound-outbound 90 daily aprox.Patient Monitoring and Human resources assistant.Build productive trust relationships with patients.The Claims & PR (Provider Relations) As an Advocate will service inbound behavioral health insurance claim calls from both members and providers or their office support staff across multiple claim platforms. Occasional outbound calls are required to resolve claim issues and SaaS ticketing.Knowlegde code of ethics and standards of practice (IMIA, NBCMI, and NCIHC).Practice Managment.Excellent attention to detail.Positive customer-based attitude and solution-oriented outlook.Representative will either work in SAPA (Direct to Member Communication)Assisting the Center Manager in various tasks and duties, provide weekly reports. CRM System, Microsoft Suite,Excel.Assist all members or walk in patients to review the benefits.Preformed Enrollment Health insurance Plan for prospects.Salesforce advanced and Set up Events with the Community.Exceptional leadership, diplomacy, and coaching/mentoring skills.Effective verbal and written communication skills.Proficient in Microsoft Office Suite (Word, Excel, Outlook)Ability to work independently as well as collaboratively in a team environment.Complete HIPPA certification annually (Health)Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization.Integrity within a professional environment.Ability to multi-task and manage several systems on a daily basis.Excellent problem solving and decision-making skills.High degree of dependability, motivation, and flexibilityEffective organization and time management skills with the ability to work under pressure and adhere to project deadlines.Excellent communications skills - both verbal and writtenEmpathize with customers and let them know you genuinely care about their issues; High EQEvaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.Performs direct patient care duties when needed. Patient care may include all duties roles and responsibilities of a Care Promoter.Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model.Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment.Assistant Sales ManagerEstee Lauder Group International-Miami, FL January 2007 to February 2012Sales Assistant Manager Assistant Team with Clients of our Beauty Products, Help them in Events Sales.Branding as Boutique Style.Upselling.Inform customers about services available and assesses customer needsDevelop and maintain deep expertise in our product, as well as the underlying best practices that drive it.Responsible for the timely reporting, escalation, and resolution of day-to-day operational problemsMonitor various communication streams, direct and indirect, through all channels including email.Meet the Sales goals as predicted.EducationBachelor of Science in Architect/ Bussiness ManagmentUniversidad Central de Venezuela - Miami, FL July 1992 to December 1997Skills- . Customer Service. Fluent n 4 languages English,Spanish, French and Creole. ( 10+ years ). CSR. Customer Care. Call Center. Customer Support. All Microsoft office and excel ( 10+ years ) Windows (10+ years). Marketing. Coaching. Inventory Management. training. Organizational Skills. Property Leasing. Property Management. TelemarketingManagementHelp deskProject CoordinationBusiness DevelopmentYardiCRM SoftwareSalesforceMicrosoft OutlookNegotiationBudgetingPresentation SkillsResearchInterpreter CCHI Bilingual (5 years)Sales ManagementMedical office experienceMedical terminologySpanishMedical administrative supportCommunication skillsEnglishSalesTelemarketingAccount managementWindowsSalesforceGoogle DocsZendeskPublic relationsHelp deskDocumentation reviewSaaSCustomer serviceAdministrative experienceComputer skillsMicrosoft OfficeTypingBilingualOutbound callingOrganizational skillsTime managementYardiProperty managementLeadershipProject management softwareCRM softwareTraining & developmentEvent marketingSocial media managementPublic speakingMarketingProject coordinationCustomer relationship managementBusiness developmentVendor managementManagementOrder management systemSales managementPresentation skillsLive chatARMCold callingOneSiteSoftware troubleshootingPractice managementQualitative analysisQuality assuranceMicrosoft WordMicrosoft ExcelRelationship managementERP systemsCustomer acquisitionProject managementProject leadershipFinancial servicesContractsGoogle SuiteTechnical supportCall centerInside salesUpsellingSupervising experienceDirect salesComputer networkingPersonal assistant experienceInsurance verificationE-commerceOffice managementMicrosoft OutlookWord processingData entrySAPRecruitingWriting skillsExternal recruitingRetail salesHospitalityComputer literacyMicrosoft PowerpointSales supportJavaAPIsScrumPythonConstructionMobile applicationsQuickBooksConstruction administrative experienceClerical experienceAppointment schedulingFront deskTeam managementAnalysis skillsNegotiationSenior leadershipAutoCADManagement reportingSection 8Healthcare managementOperations managementB2B salesOutside salesEvents managementHealth managmentCare plansMotivational interviewingProduct managementContent creationTranslationInterpretationPublic healthHospital experienceProcurementDesktop administrationInsurance salesManaged careCustomer supportFrenchOffice experienceProblem solvingPhone etiquetteProperty leasingTeam developmentProcess managementConstruction managementSmartsheetEarned value managementConflict managementTax experienceHuman resourcesEmployment & labor lawWorkdayTaleoYardiLIHTCCommunication skillsCustomer serviceMicrosoft OfficeProcess ImprovementAgileOneSiteProperty leasingEnglishBilingualPhone etiquetteCertifications and LicensesLEED CertificationHealthcare Managment administration Medicaid /medicareAssociate in Risk ManagementCertified Professional In Learning & Performance Driver's LicenseCAD CertificationAssessmentsManagement & leadership skills: Impact & influence CompletedJanuary 2022Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: CompletedCustomer focus & orientation CompletedJuly 2021Responding to customer situations with sensitivity Full results: CompletedCustomer service CompletedAugust 2020Identifying and resolving common customer issues Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
