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| | Click here or scroll down to respond to this candidateCandidate's Name
Chapel Hill, NC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEKnowledgeable food service employee with in leadership efficacy workflow and problem-solving. Searching for a server, bartender, or head waitress position. Committed to supporting customer satisfaction and loyalty.Authorized to work in the US for any employerWork ExperienceWaitress/ServerOld Homestead Steakhouse-Roxboro, NCFebruary 2022 to May 2024 Maintained knowledge of food safety regulations and implemented proper handling procedures for safe food service Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to provide detailed recommendations to customers Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as neededResturant ManagerLa Piazza Italian Restaurant-Roxboro, NCFebruary 2007 to October 2021 Managed a team of 25 staff members, providing training, coaching, and performance evaluations Developed standard operating procedures to improve efficiency and consistency in service delivery Ensured compliance with all health codes, licensing regulations, and labor laws Conducted regular meetings with staff to communicate goals, provide feedback, address issues or challenges Developed and implemented staff incentive programs to motivate employees and improve overall performance Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture Created employee schedules that aligned with peak business hours while maintaining appropriate staffing levels during slower periods Improved overall store cleanliness and organization by implementing a daily cleaning checklist for staff Developed and implemented safety protocols to ensure compliance with OSHA regulations Ensured compliance with company policies, procedures, and regulatory requirements at all times Performed regular inventory checks to monitor stock levels and identify any discrepancies or shortages in supply Maintained accurate records of sales, inventory levels, and customer preferences to generate reports for management review Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage Created training materials and conducted training sessions for new hires on company policies and procedures Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectivelyEducationHigh school diplomaPerson High School - Roxboro, NCSkills Restaurant Management POS Bartending Kitchen Experience Team Management Leadership Cash handling Aloha POS Customer support Operations managementCertifications and LicensesServSafe |