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client service representativeWaterbury, Connecticut, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLEWORK EXPERIENCEMarch 2023-Currentclient service representativeResort Advisory GroupLas Vegas, Nevada, United StatesInbound outbound calls to client & attorneys regarding Timeshare contract. Working with pipeline of more than 500 clients. High call volume, emails, updates, receiving & forwarding documents. General office duties. April 2022-June 2023Membership RepresentativeFrontwave Credit UnionOceanside, California, United StatesCall Center member solution representative. Answer incoming, making outgoing calls to members in regard to any and all activity, questions, and problems with credit union products. Online baking assistance and knowledge of how to assist members to use electronic banking.December 2014-September 2018RESOLUTION SPECIALISTPERFORMANT RECOVERY INCUnited StatesSupports the objective of the team, department and corporation. Focus is to resolve defaulted student loans using Department of Education mandates as well as state, city and federal guideline. Preparation, delivery and review of documents needed to process defaulted student loans into a billing status. April 2014-2014ON CALL OFFICE SPECIALISTKelly EmploymentSaint Petersburg, Florida, United States2014*Because of my ability to control and coordinate office duty that is assigned to me, I was considered a valued employee in most office situations. My job skill set is up to but not limited to executing incoming and outgoing calls to deliver home- cooked meals for a Government operated program. Completed daily reports to generate program performance. EDUCATION2005-Las Vegas Adult SchoolLas Vegas, Nevada, United StatesSKILLSLoans Mortgage Underwriting SUB-Prime Processor Billing Customer Service Oriented Customer Service Incoming Calls Office Support Association Rules Intranet Retail Marketing Retail Ordering Appraisal Payments Retail Sales Excel Microsoft Powerpoint Powerpoint Microsoft Word MS Word Customer Support/Service Administrative Skills Call Volume LANGUAGESEnglish - IntermediateWORK AUTHORIZATIONI am authorized to work in the following countries: United States