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JonathanHunterStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps:/LINKEDIN LINK AVAILABLETwitter/Blog/PortfolioDetail-oriented and customer-focused Technical Support Specialist with 4+ years of experience in IT operations, system administration, and customer service. Adept at troubleshooting, diagnosing, and resolving technical issues across various platforms including Windows, macOS, Linux, and mobile devices. Certified in CompTIA A+, Google IT Support, and ServiceNow System Administration, with strong knowledge in networking, operating systems, and cybersecurity. Dedicated to delivering exceptional customer support and improving operational efficiency through effective problem-solving and communication skills.SkillsTechnical Troubleshooting & SupportSystem Administration (Windows, Linux, macOS)Network Configuration & TroubleshootingQuickBooks, Data Entry, Project ManagementCustomer ServiceTime Management & SchedulingHardware & Software InstallationMicrosoft Office & Google SuiteRemote Technical AssistanceIT Documentation & ReportingServiceNow AdministrationCustomer Service & Client CommunicationCybersecurity & Data ProtectionExperienceDECEMBER 2022  CURRENTSite CoordinatorRicoh USA; Metairie, LAManage daily operations of the mail room, including operating office equipment such as multifunction devices and imaging & mail equipment.Responsible for shipping, receiving, and processing mail while ensuring timely and accurate deliveries.Act as the primary point of contact for customers, ensuring consistent communication and issue resolution.OCTOBER 2020  DECEMBER 2022Customer Service Specialist/System Administrator / Second Harvest Foodbank; New Orleans, LAProvided technical support for school food programs and public warehousing, managing inventory and order deliveries.Scheduled deliveries and coordinated order pickups while troubleshooting and configuring operating system software.Ensured smooth operation of IT systems, resolving technical issues, and improving overall system performance.MAY 2017  SEPTEMBER 2020Barback / Golden Nugget Casino; Lake Charles, LASupported bartenders by stocking supplies and maintaining cleanliness of service areas, ensuring excellent guest experience.OCTOBER 2016  DECEMBER 2019Administrative Assistant / McNeese State University; Lake Charles, LAAssisted students with technical support for computer labs and printing equipment.Managed scheduling, employee timesheets, and handled mail pickups in the absence of the supervisor.EducationMAY 2013High School Diploma / Archbishop Shaw High School; Marrero, LADECEMBER 2019Bachelor of Science in Management / McNeese State University; Lake Charles, LACompleted 120 credits in coursework.Maintained a 3.0 GPA.Relevant Coursework: IT Management, Project Management, Business Operations, etcCertificationsCompTIA A+ Certification  April 2023Google Professional IT Support Certification  November 2021ServiceNow System Administrator Certification  October 2022Technical ProficiencyOperating Systems: Windows, macOS, LinuxSoftware/Tools: ServiceNow, QuickBooks, Microsoft Office, Google SuiteNetworking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, Router/Switch ConfigurationHardware: PCs, Laptops, Printers, Mobile Devices