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Click here or scroll down to respond to this candidateCPCandidate's Name
Professional SummaryTo seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Work HistoryTeleperformance - Customer Service RepresentativeRemote03/2022 - 06/2024Kelly Connect - Technical Support RepresentativeRemote01/2021 - 03/2022Caring Angles Connections - CaregiverRayville,LA11/2019 - 01/2021Connect with customers to assist with any questions or concerns regarding benefits Attempt to resolve and de-escalate any issues Respond to requests for assistance and process payments. Tracked customer service cases and updated service software with customer information. Delivered prompt service to prioritize customer needs. Educated customers about billing, payment processing and support policies and procedures.Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.Used ticketing systems to manage and process support actions and requests. Diagnosed and troubleshot hardware, software and network issues. Removed malware, ransomware, and other threats from laptops and desktop systems.Responded promptly to incoming sales leads and requests for technical support.EMAIL AVAILABLEPHONE NUMBER AVAILABLEMonroe, LA 71202Skills (65) WPM Typing Speed Medical terminology knowledge Customer Service Technical Support Active Listening Call center experience Critical Thinking Data Entry Ticket management Issue Troubleshooting Application support Multi-line phone talent Quality ControlEducation05/2020Ultimate Medical Academy - ClearwaterClearwater, FLAssociate of ScienceMicrosoft Expertise Word Access Powerpoint Excel OutlookPrivate Duty Care - Volunteer Childcare ProviderMonroe,LA08/2015 - 11/2019Kids Zone Childcare Center - Childcare ProviderMonroe,LA11/2010 - 07/2015 Provide in-home personal care services based on established care plans Assist with activities of daily living - mobility, personal hygiene, and feedingKeep household clean and organized, run errands, and prepare and serve mealsDocument services provided, patient condition, and changes in patient behaviorRespect patient's privacy, maintain confidentiality, attend doctor appointments, and monitor medications. Prepared meals and snacks and ensured the safety of children Helped with educational and social development of youth and led outdoor activities.Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.Implemented daily routines to establish consistency, helping children transition smoothly between activities.Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.Assisted in the creation of a constructive learning environment and established and documented lesson plans with objectivesCommunicated with parents and guardians about daily activities, behaviors, and related issuesDeveloped emotional and mental development in children while encouraging understanding with others and positive self-concepts Documented and maintained online records of daily activities Escalated and documented potential issues to prevent further escalation Identified signs of emotional or developmental concerns in children and brought observations to the attention of the parent or guardian.ReferencesAvailable Upon Request |
