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Email: EMAIL AVAILABLE Cell: PHONE NUMBER AVAILABLESQA Test ManagerSOFTWARE TESTING AGILE DEVELOPMENT TEST DRIVEN DEVELOPMENT DATA CENTER MIGRATIONS & INFRASTRUCTURESenior-level software QA manager with proven track record in driving business-process improvements for fortune clients in telecommunications and financial industries. Managed all phases of the software development cycle for multiple projects, Strong organizational, multi-tasking and detail oriented about product quality and advocate for the end user experience.Lead projects and test teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project test milestones were completed on time, on budget and with the desired results.Fluent expertise with Agile-TDD software development teams and continuous integration principlesProficient knowledge of QA tool sets, including automated and API testing toolsDefined QA processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.Ability to independently make strategic decisions and problem-solving skills.Strong management and leadership experienceStrong in debugging and troubleshooting issues, impact and gap analysis and coordinating test resources.Streamline test development, operation processes, strategize change management initiatives, estimate based on business analysis, and gather requirements to seamlessly integrate and deliver solutions, and automate tests reducing overall testing costs by ~10-15%Signature Strengths:Finished Product Specification QA ProcessQuality ManagementDelivery ManagementTest and DevOps MethodologiesTeam Leadership & TrainingAgile Scrum MethodologyCommunication & Presentation SkillsMicrosoft Azure Cloud SystemsJenkins CI/CD PipelineSelenium Test AutomationJIRA, Rally and Itrack toolsPassionate and Forward Thinking Focused and Problem-Solving SkillsTest Automation and FrameworksTesting Standards with Software qualityApplication SupportTECHNICAL SKILLSTools & PlatformsMS-Office Tools MS Azure AWS HP ALM Windows UNIX BMC Remedy; ServiceNow Rally & JIRA Dockers & Kubernetes Jenkins Apache Azure DEV Ops BEANS GIT CODECLOUDSoftware & DevelopmentJ2EE ORACLE SQL Server Administration Database Tools SELENIUM ECLIPSE IDE TOOL SAML SSO INTEGRATION JAVA Node.js JavaScript PowerShell JMeter TestNG HTML Microsoft Office (Word, Excel, PowerPoint, MS Project; Visio) REST API TOOLS SOAP UI QTP SALES FORCE BROWSER TOOLS/EMULATORS Web Accessibility TestingPROFESSIONAL EXPERIENCEPEOPLE TECH GROUP Seattle, WA 2023- Till dateHCA (HEALTH CARE AUTHORITY) SQA TEST MANAGERMy journey with HCA involved designing and implementing a structured testing approval process for software releases. This process enhanced quality software releases and minimized risks associated with deployments, ensuring every release was a success.In this adventure, I played a dynamic role as a test lead. I wasn't just overseeing; I was in the trenches, actively planning, design, develop, and executing test cases for collection of HCA ECM applications. Our tests spanned Functional Testing, Integration Testing, Regression Testing, and End-to-End Testing. We left no stone unturned, ensuring thorough test coverage and robust software validation meeting the agency standards.I created a process for seamless QA integration, fostering collaboration between development and quality assurance teams and ensure that ECM requirements and scope are thoroughly tested before deployment, I also continually improved deployment processes, making them efficient and agile.Work across multiple teams to ensure that ECM software components are effectively tested and consider risk factors such as compatibility, supportability and sustainability with ease of team collaboration and determining new software technologiesOne of the highlights was pioneering the development of testing procedures that incorporated live customer data. It was like stepping into the real world. This ensured that our system performance was rigorously evaluated in real-world scenarios, guaranteeing excellence for ECM project.Involved in coaching and mentoring staff to grow their skills and to deliver high quality software for the ECM projectI established manual testing protocols that became the backbone of our quality assurance efforts. We executed comprehensive testing regimens, ensuring that our software products were not just functional but also reliable. It was all about creating a critical layer of quality assurance.Finally, I also formulated a Test Automation Framework, this framework automated key testing business processes, expediting testing cycles, improving accuracy, and enhancing overall testing efficiency.WA STATE DNR, SQA TEST MANAGER 2023Provide testing leadership by adhering to standard organization policies, processes, and documentation guideline for WA DNR LAMS project, LAMS is to replace Nature (Real Estate) for Department of Natural Resources (DNR) by providing more functional solutions for the business stakeholders. LAMS will provide a centralized repository for managing information related to DNRs land base agreements and support the business processes and workflow needed to support the creation and management of these agreements.Develop testing strategy, plans, estimates, and schedule, to support LAMS projects and ensure SQA team members are adhering to defined policies, standards, and procedures.Requirement gathering from client and review meetings with business analysts and dev team. Setup test plan and create testcases, mapping requirements with test cases and made analysis and dashboard to report the test and defect status.Co-ordination for new requirement changes and ensuring those are covered and maintain traceability matrix. Attend daily standup scrum meeting, sprint planning and review meetings and actively provide required input.Developing test plans, test cases and test data management, test scripts and test environment set-up for LAMS service now appResponsible for performing functional, system integration, regression and UAT testing.Performing test execution, direct and monitor other testers during test execution and preparing test execution report.Prepared Requirement Traceability Matrix after completion of test plan and test scripts.Designed and executed the test cases to validate the DNR LAMS functionality.Documenting defects using defect tracking tool, monitor the defect progress, escalate aging and priority defects.Analyze and plan QA activities for change requests in both functional and data capacity requirements.Organize test planning and defect triage bug bash meetings to discuss test items and defect reviews.Organize test planning and defect triage bug bash meetings to discuss test items and defect reviews.Work closely with developers and business analysts and make recommendations to improve software quality and identify gaps and recommend functionality changes in the early stages of SDLC.Maintain test data repository for manual and automation testing needs.Ensure management awareness of risks related to the quality issues surrounding application development projects and provide action plans to mitigate those risks.Ensure adequate project documentation is created and maintained, outlining all aspects of the project and associated tasks related to testing.Ensure system security is in place to meet state and agency standards.Manage all tracks issues, status reporting, planning and share with business stakeholders.AT&T Redmond, WA 2017-2022SQA TEST LEADAT&T Developer Program Access the tools you need to build, test, onboard and certify applications across a range of devices, OSes and platforms The AT&T Developer Web Pages are maintained by developer program team for use by developers interested in obtaining resource information about the development of software applications for mobile devices, SDKs and tools AT&T foundry and cloud services, resource and alerts. Anyone looking for useful resources and usable tools for developing the next great app will find real help right here.Lead multiple QA teams, working with QA specialists and testers to ensure quality delivery.Successfully handled multiple, concurrent projects with multi-sized teams distributed across multiple geographies.Established, implemented, and improved QA infrastructure, test procedures, process, and set quality standards in accordance with overall development and product releases.Develop testing strategy, plans, estimates, and schedule, to support projects and product releases.Develop templates, tools, metrics, and best practices to verify products to meet business and user requirements.Collaborate with project and development teams to ensure coordination of testing efforts and enhance test plans to meet timelines and defined requirements.Lead the QE team in developing and implementing best practices.Setup test plan and create testcases, mapping requirements with test cases and made analysis and dashboard to report the test and defect status.Lead/execute functional and user acceptance test cycles; set up test environment, software configurations needed and manage test data.Attend daily standup scrum meeting, sprint planning and review meetings, weekly status meeting, retrospect meetings and actively provide required input.Evaluate and/or implement tools needed for test automation and implement automated tests for all modules of FirstNet developer portal application.Prepared and executed Automation test scripts for web-based application using selenium web driver and TestNG.Build and maintain stable automation builds maximizing test coverage and optimizing test execution & development using selenium TestNG framework.Integrate automation feature tests to run against non-prod and production environments.Created POM (page object model) and data driven testing framework for selenium automation functional test script.Technically Participate in every stage of feature development from design, reviews of requirement specifications and brainstorming through feature implementation & testingPerformed web services automation testing using SOAP UI pro.In Jenkins created test build suites and ran it using build.xml for selenium automation framework.Developing test scenarios, test cases and data management and test environment setupPerforming reviews & retrospectives, analyzing the results of testing activities and driving change where requiredInvolved in testing salesforce ticketing system for developer portal application.Collaborate closely with development teams to deliver software releases with an ever-increasing level of quality.Develop and execute test plans and test cases for functional, regression, UAT and performance testing.Co-ordinate teams inside and outside of QA to assist with improving process maturity, other stake holders to ensure timely deliverables with quality & rapid resolution of the problems.Interface with all stakeholders to ensure ongoing satisfaction with QA team deliverables.Technically Participate in every stage of feature development from design, reviews of requirement specifications and brainstorming through feature implementation & testingRecruit, lead, mentor, and develop a talented high-performing team of technical Quality Engineers and manual testers.Partner with product and development managers on features, stories, and tasksT-MOBILE Bellevue, WA. 2014 2016SQA TEST LEADT-Mobile is one of the fastest growing nationwide wireless service providers, offering all digital voice, messaging and high-speed wireless data services and UMA hotspot home phone services to more than 38 million customers in the United States. A cornerstone of T-Mobile's strong consumer appeal has been its Stick together business strategy to provide customers with the best overall value in their wireless service so they can enjoy the benefits of mobile communications to get more from life and stick together. T-Mobile has more than 30,000 employees across the country dedicated to delivering on its commitments to provide customers with more minutes, more features and more services. T-Mobile Internal Billing System (Amdocs Ensemble) called as Samson system performs all of the customer activations, usage and billing related activities.As Test lead responsible for strategic planning for Agile testing efforts with best testing practices and reusable testing assets overseeing all SDLC activities on multiple project deployment releases.As a QA lead responsible for assessing requirements, design documentation and other project artifacts to develop the QA test approach and Manage QA project planning, including project schedules, test plans, requirements and risk analysis for complex computing applications in an Agile development environment.Ability to create and maintain quality assurance artifacts. Artifacts include, but are not limited to, test cases, test plans, testing strategies, and test execution reports.Baseline the test data required for the projects and manage test environments and test framework.Organized QA resources on site and offshore and coordinated with them in-regards to user stories requirements, functionality, project overview and risks.Analyze and capture user stories, process flow to understand the acceptance criteria completely and is testable.Developed, executed, and maintained software test plans, test designs, and test cases and conditions from user stories in Quality Center using BPT (Business Process Testing)Suggested and implemented new approaches of testing and initiate process, assigned test tasks, escalate issues and risks and report status to test management as required.Responsible for advising customers on innovative testing products and solutions with industry standards and best practices in the area of web testing.Coordinate project testing activities from initiation through completion of the project releaseDevelop test cases and maintain automated test scripts for functional and regression testing.Involved in retrieving data from database in editable and non-editable mode and updating data to database.Develop all necessary agile test tracking tools to provide transparency on Product & Sprint BacklogsResponsible for all aspects of QA testing, potentially including Functional, Integration, UAT, regression and load/stress testing activities, as defined by the test plan for the specific project.Create, maintain testing tasks and activities within the test teams at a release level andgenerate Test status reports, Defects reporting, for tracking & management using Mercury Quality CenterInvolved in creation and maintenance of test scripts that enable and support data driven testing.Involved in functional Testing SoA Web Services with SoapUI and Create test data schemas for XML interface test for Retail Services Platform (RSP)Assign and oversee daily tasks to team members and established a key role leadership in defect/issue analysis resolution.Identify and resolve escalated testing issues, risks and problems that impact the successful progression of a project Administer, configure, and organize directory structure in Quality Center for multiple projects.Log project related issues in the defect tracking tool identified for the project.Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.Document, implement, monitor, and enforce all processes and procedures for testing is established as per standards defined by the organization and publish weekly KPI reports.Wrote SQL Queries to extract data from RDBMS to validate backend data.Work closely with BAs and program developers to ensure application development meets end users expectations and provide recommendations to maintain system functionality and performance to Service Level Agreement (SLA).Interface with developers to resolve technical issues and investigate the bugs in the application.Check for timely delivery of different milestones and generate daily status and test exit reports during QA execution phase.Attending weekly team leader meetings and motivating team members.Oversaw Quality Assurance and test lead activities for multiple projects: CDES TRAID, Compass, Caller tunes, Danger Prepaid, TMO@Home, UMA1.1, NAB2, Concept stores, Point of Sale, RJ11 HomePhone Service, RSP ESP, PIT, UUI, Product Catalog, MBB, Postpaid Deposit, Samson Regression from SAMSON 6.0 to 12.2EARLY CAREERCHASE BANK TEST ANALYST Various Locations, U.S. & India 2012 2013FUTUREZONE TECHNOLOGIES, TEST ANALYST India 2010 2011EDUCATION & CERTIFICATIONSBachelors in Electronics & Telecommunications (First Class) Madras UniversityAgile Scrum Certified Professional SAFe Agile Scrum |
