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ROBERTHOLLANDSWORTHPHONE NUMBER AVAILABLEEMAIL AVAILABLEomCovington, Tennessee 38019CONTACTSKILLS Electrical Knowledge Control Systems Hydraulic Systems Wiring Techniques Diagnostic Skills Elevator Installation Preventive Maintenance Hand Tools Proficiency Mechanical Troubleshooting Technical Documentation Blueprint Reading Conflict Resolution Decision Making Attention to Detail Safety Protocols Problem Solving Customer Service Critical Thinking Hydraulic pumps Equipment diagnostics Codes implementationFocused professional with experience in customer service, maintenance scheduling, and documentation. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals. Hard-working student with knowledge of maintenance processes and procedures, time management, and planning. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for creative thinking by my peers, I can be relied upon to help your team achieve its goals.Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.PROFESSIONAL SUMMARYElevator MechanicUnited Elevator Services, Memphis, TennesseeSatellite Installation TechnicianEXPERIENCEMarch 2022 - June 2024 Followed manufacturer's instructions when installing or repairing products. Installed new elevator components including motors, cables, door operators, control panels and wiring. Reviewed blueprints or schematics prior to beginning a project. Maintained records of service calls; documented findings from inspections with detailed notes regarding any needed repairs or replacements.Tested elevators after repairs to ensure correct functioning of controls and safety features.Performed preventative maintenance activities according to established schedules; inspected the condition of brakes, bearings and gears. Ensured that all installations met local codes before completion. Participated in emergency call-outs during off hours when necessary. Replaced defective parts such as motors, switches and circuit boards. Repaired and maintained elevators, lifts, and other related equipment; performed troubleshooting and diagnostics on all types of mechanical, electrical and hydraulic systems.October 2021 - March 2022 Elevator equipment installation Entersource, Jackson, Tn Utility Pole Inspection TechOsmose Utility, Peachtree City, GeorgiaStore ManagerOutlaw BBQ, Atoka, TennesseeEvaluated existing infrastructure at customer sites prior to installation process to ensure compatibility with new systems.Demonstrated excellent customer service skills when communicating with clients regarding their satellite installation needs.Experienced in troubleshooting and repairing complex issues with satellite systems.Diagnosed connectivity issues by interpreting signal strength readings from test meters and other testing devices.Conducted network performance tests to identify weak spots or potential problems with the satellite systems.Documented installation processes for future reference and maintained detailed records of all installations.Installed, configured and tested satellite hardware components to ensure proper functionality.May 2021 - October 2021Conducted inspections of utility systems to ensure compliance with safety regulations and quality standards.Coordinated with supervisor on work zones and prepared areas for inspection and treatment. Performed multiple types of treatment of utility poles May 2021 - October 2021Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds. Interviewed and hired prospective employees according to team needs. Provided leadership and motivation to team members to increase productivity and efficiency within the store.Oversaw day-to-day store operations to foster efficient and profitable operations.Mentored new employees on store policies and procedures while providing guidance and support in their roles.Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.Created weekly work schedules to meet staffing needs while controlling labor costs.Addressed employee issues, performed corrective actions, and terminated employment when necessary.Monitored customer service levels and implemented necessary changes to improve customer satisfaction.Evaluated customer feedback and complaints to locate weaknesses and improve service.Forklift OperatorIngram Micro, Millington, TennesseeForklift TechnicianHeubel-Shaw Material Handling, Bartlett, Tennessee Department ManagerWalmart, Covington, TennesseeConducted regular performance reviews with staff to ensure job expectations were met or exceeded.May 2020 - May 2021 Followed safety protocols and regulations for operating a forklift. Placed and arranged items and packages on pallets for transport. Inspected forklift equipment daily to ensure proper functioning. Transported materials and equipment to production work stations. Practiced safe driving habits while maneuvering around warehouse environments. Labeled and packaged merchandise for shipping and storage. Handled multiple tasks simultaneously without compromising quality standards. Displayed ability to work well under pressure and follow strict deadlines efficiently.Continuously monitored surroundings for potential hazards or obstacles during operation of forklifts.October 2019 - March 2020 Assisted in training personnel on proper use of material handling equipment. Installed new batteries in electric powered lift trucks according to company standards.Conducted operational tests after completing repairs to ensure proper functioning.Worked independently with minimal supervision while adhering to established guidelines.Utilized hand tools to disassemble and reassemble complex machinery components.Maintained accurate records of all forklift servicing activities for quality control purposes.Diagnosed mechanical issues using advanced testing equipment such as oscilloscopes and multimeters. Troubleshot electrical wiring diagrams for various makes and models of forklifts. Inspected forklifts daily to ensure safety compliance with OSHA regulations. June 2013 - October 2019Trained and supervised associates on customer service excellence and strong company culture.Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization. Delivered excellent customer service, driving quality shopping experiences. Demonstrated exceptional problem solving skills in resolving customer complaints and issues.Maintained accurate inventory records, ensuring all products were accounted for at all times.Assisted customers with inquiries related to products and services offered in the department.Handled escalated customer issues, driving customer satisfaction and repeat business.Utilized strong organizational skills to develop efficient processes for managing daily operations.Provided leadership and mentorship to staff members, leading to improved job performance and morale.Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivityBachelor of Science (B.S.) in Business Administration University of Tennessee-Martin, Martin, TNEDUCATIONAugust 2017Served as a Consolidated Automated Support System Technician from 2009 to 2013 in the United States Marine Corps. Left after successful completion of contract as a Corporeal.MILITARY