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JenniferHysonC U S T O M E R S E R V I C E P R O F E S S I O N A LEMAIL AVAILABLEStreet Address  NW 109th Ave Ocala, FloridaStreet Address
PHONE NUMBER AVAILABLEEnglish NativeDedicated and detail-oriented professional adept at managing customer inquiries and providingexceptional service.RETENTIONSPECIALIST/PREVENTIVEHEALTH CARE ADVISORApr 2024 - PresentLifeline ScreeningCUSTOMER SERVICESPECIALISTJul 2022 - Sep 2023TeleperformanceDONOR SERVICES SPECIALIST Sep 2020 - Apr 2023Lifesouth Community Blood CentersCUSTOMER SERVICEREPRESENTATIVEApr 2017 - Jul 2018Time, incMEDICAL ASSISTANT Oct 2018 - PresentRasmussen College Ocala, FloridaI spent one year in the Medical Assistant program at Rasmussen College. I also did about three weeks in their externship but did not get to finish due to unforeseen circumstances.ASSOCIATE'S Sep 2007 - May 2009Anthem College OnlineI attended 18 months at Anthem College online in their Medical Billing and Coding program and received my Associate's Degree. Olivia ButlerPHONE NUMBER AVAILABLEDarlene BouilerPHONE NUMBER AVAILABLEKimberly HarrisPHONE NUMBER AVAILABLES K I L L STyping 50+ wpmAttention to detailMicrosoftTime ManagementEmpathyProblem-solvingCommunicationPatienceCustomer focusL A N G U A G E SE X P E R I E N C EConducted health screenings and assessments for clients to identify potential health risks.Managed client accounts, including billing, scheduling appointments, and following up on lab results.Educated clients on preventive health measures and lifestyle changes to improve overall wellness.Managed customer inquiries and resolved issues in a timely manner.Utilized strong communication skills to interact with customers via phone and email.Provided excellent customer service by addressing and resolving complaints effectively.Maintained customer accounts and updated information as needed. Managed donor database and ensured accurate record keeping. Served as primary point of contact for donor inquiries and requests. Implemented online donation platform to streamline giving process. Resolved customer complaints efficiently and effectively to ensure customer satisfaction.Processed orders and provided product information to clients. Maintained a high level of professionalism and empathy when dealing with difficult customers.E D U C A T I O NR E F E R E N C E S