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Click here or scroll down to respond to this candidateCandidate's Name
Memphis, TN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryI am an expert customer service professional that provides solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. SkillsDietary requirementsCare planningProblem-Solving AbilityReport TranscriptionCall Center OperationsMulti-Line Telephone OperationCustomer RelationsCustomer ServiceCultural AwarenessPrioritizationService Standard ComplianceAdministrative SupportCustomer Account Management10-KeyMicrosoft WordMicrosoft ExcelCustomer ConsultingComputer ProficiencyData EvaluationProfessional Telephone DemeanorCall TriagingCalm and Professional Under PressureWork HistoryCustomer Service Representative 07/2020 to Current Advance Services, Inc. Memphis, TennesseeActively listened to customers, handled concerns quickly and escalated major issues to supervisor.Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. Clarified customer issues and determined root cause of problems to resolve product or service complaints.Processed customer service orders promptly to increase customer satisfaction. Participated in team meetings and training sessions to stay informed about product updates and changes.Tracked customer service cases and updated service software with customer information. Utilized customer service software to manage interactions and track customer satisfaction.Developed customer service policies and procedures to meet and exceed industry service standards.Analyzed customer service trends to discover areas of opportunity and provide feedback to management.Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff. Maintained up-to-date knowledge of product and service changes. Delivered prompt service to prioritize customer needs. Followed up with customers about resolved issues to maintain high standards of customer service.Met customer call guidelines for service levels, handle time and productivity. Caregiver 05/2015 to 05/2020Aplus Care SolutionsAssisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.Documented vitals, behaviors and medications in client medical records. Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals. Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.Built strong relationships with clients to deliver emotional support and companionship. Assisted clients with daily living needs to maintain self-esteem and general wellness. Monitored clients' overall health and well-being and noted significant changes. Recorded status and duties completed in logbooks for management. Completed regular check-ins and progress report for each client. Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.Maintained strong connections within caregiver community to gain continuous knowledge.Patient Care Assistant 11/2011 to 06/2015Dortothys Place Alzheimers Day Service Memphis, Tennessee Responded to patient lights to handle needs and enhance overall comfort. Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.Managed unit training and activity schedules.EducationHigh School Diploma 2005Westside High School - Memphis, TNCertificationsCPR CERTIFICATIONFIRST AID CERTIFICATION |
