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Yolanda MuozPHONE NUMBER AVAILABLE  EMAIL AVAILABLEEducationTaylor Business Institute, New York, NYRoyal Business Institute, Ny NyComputer/Technical SkillsBilingual (English/Spanish)Microsoft Office, Google Sheets, Outlook  Systems: IDX, Crown, Crown Scan, Insurance Authorization Systems, SalesforceSlack and Teams,RipplingRelevant Experience-Speak English and SpanishReach Financial November 2021-PresentCustomer Experience SpecialistIdentify Customer needs and taking proactive steps to maintain positive experiencesRespond to customer queries in a timely and effective manner, via phone and emailCollaborate with internal departments and optimize customer service and brand awarenessExcellent communicator, collaboration and problem -solving skills.Data EntryAnalyzing customer feedback on product ranges, new releases and preparing reportsSpanish interpreterEvent coordinatorFront Office Supervisor June 2019-December 2020Kelly Vision Center - New York, New YorkOrganize and schedule department meetings/post-surgery appointments.Develop administrative staff by providing educational opportunities and bi-quarterly trainings.Social Media Marketer/ManagerBuyer for office/glasses and ETCSpanish interpreterVerify Insurances and serve as liaison with higher administration.Senior Secretary - Neurology Department Sept 2017-June 2019Columbia Presbyterian Hospital- New York City, NYContact health insurances for patient medical and prescription authorizations.Maintain calendars, schedule staff meetings and conference calls via Microsoft Outlook.Support hospital compliance with Patient Safety Goals.Data EntryBuyer for productsEvents CoordinatorScan all necessary patient documentation upon final authorization confirmation.Administrative Coordinator Jun 2015-Nov 2016Prodigy Properties  West Palm Beach, FLSocial Media Marketer/ManagerOrder all office supplies and equipment to ensure adequate resources for office operations.Answer all real estate calls/inquiries and direct to the proper agent for follow up.Front Desk Manager Sept 2011-June 2015Hospital for Special Surgery  Spine & Sport  Jupiter, FLManage a fast-paced office and switchboard while maintaining a high level of customer service.Social Media Marketer/ManagerVerify insurance service coverage in addition to obtaining referrals and authorizations.Post charges and generate invoices for patients at time of service; assist with all payment methods.Coordinate all rehabilitation specific expos and arrange all office staff travel itineraries and expense reimbursements.Office Manager April 2005-Sept 2011Hospital for Special Surgery - New York, N.YHR responsibilities including tracking hours, managing time off, vacation time & maintaining employee files.Process purchase orders in order to audit office invoices.Event CoordinatorSupervise and provide training for office staff to assure maintenance of routine daily lab operations.Maintain outlook calendar and office schedules for Director; set up conference and travel arrangements.Manage the calculation and disbursement of the bi-weekly payroll.Supporting Compliance with Patient Safety Goals.REFERENCES AVAILABLE UPON REQUEST