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Title Call Center Front Office
Target Location US-NJ-Garnerville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Garnerville, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHardworking individual with strong communication skills who interfaces effectively at all levels while maintaining a calm and professional problem solving approach. Seeking to find an opportunity where I can demonstrate my hardworking abilities while learning new things and Work ExperienceFront Office SupervisorKayal Orthopedic Center, P.C. - New City, NYAugust 2023 to Present Onboarding new clients Schedule and conduct Assessments Staffing and recruiting Interviewing staff Signing up caregivers and staff Patient scheduling and coordination Maintain a log of office supplies, mask, gloves,all office supplies needed. Sort and distribute checks for field employees. Receive mail and packaged when delivered to office Patient CoordinatorHudson Valley Radiology - New City, NYJanuary 2015 to October 2018* Check patients benefits and eligibility* Prepare pre-certifications and authorizations* Update patient records, insurance and demographic information in the system* Evaluate status of waiting room on a scheduled time basis* Make sure patient records are accessible to their physicians* Communicate with appropriate staff members about patient arrival times* Answer phones, register and verify appointments* Burn CD's with patients images and print reports, when needed* Keep in contact with various insurance companies, when necessary* Check insurance verification for OB patients to assure that they are able to get their exam done Call Center AgentENT and Allergy Associates - Tarrytown, NYOctober 2013 to July 2014* Answer incoming calls for 19 offices* Book appointments for over 30 Doctors, Allergists and Audiologists* Audit appointments, daily, for accuracy* Create documents to facilitate the efficiency of the call center* Send messages to the Doctors, medical assistants, allergists and audiologists regarding prescription refills, follow up questions, hearing aids and test results* Handle administrative duties such as mailing paperwork, ordering office supplies and managing calendarsReceptionistRockland Podiatry - Suffern, NYJanuary 2011 to December 2013* Dealt directly with patients, whether by phone, electronically or face to face* Obtain and evaluate all relevant information to handle patient inquiries* Process forms and schedule appointments* Answer high volume telephone callsSkills billing (Less than 1 year) Organizational Skills (8 years) medical terminology (8 years) Microsoft Office (7 years) Experience in insurance verification Receptionist (9 years) E-Clinical Works Software/ Eclipse-Physician, eRad Ris EMR Medical Billing Scheduling (8 years) Call Center Eclipse (5 years) Microsoft Word (7 years) Insurance Verification Experience with patient billing Fluent in English and Spanish (speaking, reading and writing) Epic (4 years) Fluent in medical terminology, including CPT codes Front Desk (7 years) Data Entry EMR (Less than 1 year) CPT (8 years) Front Office ICD-10 Skills eClinicalWorks

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