Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-DE-Dover Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Dover, Delaware, Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARY OF QUALIFICATIONSHealthcare professional with over a decade of experience seeking to be selected as a Senior Customer Service Representative. I have a proven dedication to delivering exceptional customer experiences through active listening, empathy, and problem solving skills. Adept at handling customer inquiries, complaints, and requests in a professional and courteous manner.EDUCATIONHigh School Diploma: Springfield Gardens High School EXPERIENCEEmployer: Elevance HealthTitle: Customer Service Advocate (06/2005 to 02/2024) RULES & RESPONSIBILITIESAssisted members withRequesting Replacement ID CardsAddress ChangesClaims QuestionsFinding In-Network ProvidersContract QuestionsComplaintsAuthorizationsResponsible For making members aware of additional benefits available to them based on certain conditions & diagnosisSKILLSProficient in translating health care related jargon. Proficient conflict management skills.Familiarity with computer and windows applications. Ability to learn new computer applications.Ability to keep sensitive documents secure.Effective Communicator.Efficient Team Member.Active Listener.Problem-Solver.