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Candidate's Name
Street Address  December Way, Silver Spring MDTel.PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer Objective:Pursue advanced studies in the fields of business and management ultimately allowing me to function in a management capacity.Profile:Flexible, and adapt quickly to challenges and changes.Possess strong people skills and the ability to communicate and build strong support.Team player with a strong work ethic. Dedicated to achieving the mission of the organizationExperience:Sutherland GlobalWorked as Level 1 phone support and provided tech support for major cable & internet providers.Promoted to Level 2 Chat support and maintained good customer experience and assisted with training new agents.Startek LimitedMarch 2016 - January 2017Worked as a Level 1 Engagement Specialist on the Asus Account where I provided technical support on Notebooks, Desktops, Tablets, Phones, and accessories for customers in the North American region.January 2017 - 2021Worked as a Level 2 Chat Engagement Specialist on the Asus Account where I provided technical support on Notebooks, Desktops, Tablets, Phones, and accessories for customers in the North American region.Anbell Agencies Ltd (Digicel Jamaica)2014 - 2015Worked as Assistant Supervisor for store, also conducted day-to-day salestransactions and weekly reports of sales.Speed Talk Mobile Ltd (Digicel Outlet Store)2004-2006Gained valuable experience in the Stock Department, Audit and Accounts Department with specific responsibilities for checking daily sales from other output stores and checking off daily store lodgments.Ammars Ltd (2008 - 2011) Packaging and Stock TakingGateway Shipping International (Summer Employment 2009)Gained valuable experience in the Shipping Industry and also a knowledge of how to use logistical principles in a real work area.Orion Insurance Brokers Ltd2011-2013Worked in the Life Department as Processing Clerk and gained experience in Underwriting and Administration Processing along with a greater understanding of the Insurance industry.Education:Caribbean Maritime Institute2006-2008Degree in International Shipping and Logistics.Excelsior High School1999-2004High School DiplomaCXC Passes - (General Proficiency) Mathematics, English A, Social Studies, Technical Drawing, Mechanical Tech, Information Technology.Skills:Knowledge of operating and maneuvering computer systems, and vast knowledge in the repair and construction of pc systems and cellular phones.Studied other computer courses, including web design.Activities:Greater Grace Temple Youth Group and Church ChoirAn active member of the Excelsior Key club for two (2) yearsMember of the Excelsior Prefect body - 4th and 5th formsAn active member of the community planning committee which helps plan social events, including sports activities, and childrens fun days.References:Will be provided upon request.