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Title Customer Service United States
Target Location US-FL-Clermont
Email Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYMilitary retiree with 24 years in service. Proven track record in management and team building. Successful customer service professional who possesses a unique blend of skills, resulting in 24 years of achievements. Self-starter that has developed profitable repeat business utilizing a strong sense of urgency, persistence, and a multi-tiered approach to managing all facets of sales. EDUCATIONClass A, Commercial Drivers License, Swift Transportation Columbus, Ohio (July 2024)United States Army, (1992-2016)Master Resilience Trainer Course - provided soldiers with an opportunity to enhance their leadership and effectiveness and to learn how to teach resilience skills to soldiers, family members and Department of Army civilians.Army Advance Leadership Development Course - branch-specific course where soldiers focused on the skills needed to lead squad- and platoon-sized units; course has a focus of theory and principles of leadership, war fighting skills, and battle-focused common core training. Army Unit Movement Officer Course - qualifies graduates as unit movement officers or unit movement personnel capable of planning, organizing, and conducting unit movements training and operations.High School Diploma, Wellsville High SchoolWellsville, NY (1991)EXPERIENCEUnited States Army, Served in Operations, Aviation, Military Police and Retired as a Flight Operations Staff SargentFort Drum, 10th Mount Army Division, (1992-2016)Flight Operations Staff SargentFort Drum, (2008-2016)Brigade Tactical Operations Officer / Division Liaison Officer Fort Drum, NY (2009-2016)Battalion Flight Operations Non-Commissioned Officer in Charge Camp Humphreys, Korea (2008-2009)Battalion Flight Operations Non-Commissioned Officer in Charge Hunter Army Airfield, Savannah, GA (2005-2008) Awarded nations third highest award for operations in a combat environment (Bronze Star), Five Army Commendation Medals, Four Army Achievement Medals, Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, and NATO Medal Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLE Recipient of Army Air Assault Badge, Drivers Badge, Aviation Crew Members Badge, numerous safety awards, marksmanship awards, and volunteer awards Distinguished Combat Veteran with four combat tours in support of the Global War on Terror to Iraq and Afghanistan Veteran of three peace keeping operations in Kosovo, Bosnia, and Nigeria totaling 79 months of operational deployment time Served as Non-Commissioned Officer in charge at both the Battalion and Brigade Operations Centers coordinating air traffic for Army Aviation Units throughout Military Career Assisted in the joint coordination of both air and ground assets and maintained situational awareness across an immense area of over 45,000 square miles Proven to excel in a multi tasked environment on several combat and peace keeping operations Tracking over 8,000 aviation missions and 50,000 hours flown Bus Driver & Dispatcher, South Lewis Central School District, Turin, NY (April 2019July 2024) Assisted in route planning, route sheet updating, assignment of routes and driver and bus assignments Oversaw the coordination of bus routes and schedules Maintained records and prepared reports which provided information as to the effectiveness of operations Read and interpreted maps to provide directions, information and documentation for drivers, district staff, parents and the public Acted as the contact person for district personnel requesting transportation Advised building officials of route changes, bus changes, late arrivals, departures, etc. Communicated orally and in writing with drivers concerning various matters, including routes, trips, special requirements, road conditions, maps, parking, etc. General Manager, Omni Financial., Evans Mills, NY, (Aug 2016  April 2019) Created and facilitated a training program for employees, which allowed them to easily access information while the customers were in house or over the phone; this resulted in an increase in loans by 12% per month Implemented a schedule which allowed more time for working collection accounts. The extra time spent on collection accounts decreased our negative accounts by 22% Improved office culture by starting monthly incentive programs and team building exercises to bring the office together which helped with employee productivity and employee retention

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