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Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills.Driver communicationSchedule ManagementDatabase ManagementRoute NavigationCustomer RelationsData EntryDispatching proceduresTraining new hiresSchedulingInbound and Outbound CallingCall ManagementPayment ProcessingCall triagingService UpsellingDe-Escalation TechniquesActive ListeningNorthside service Lansing, MIDispatcher07/2023 - 06/2024Developed strategies for improving eciency within the dispatch department.Veried driver credentials prior to assigning them a route or task. Maintained logs of all incoming calls and assigned tasks. Received and dispatched calls for emergency services. Tracked vehicles using GPS technology and provided real-time status updates as needed.Interacted with local law enforcement agencies when responding to incidents in progress.Managed a large volume of phone calls while ensuring accuracy in data entry.Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.Assigned drivers to appropriate routes based on customer needs. Performed administrative duties such as ling paperwork, updating databases, and preparing documents for review by management sta. Smiths service Dexter, MichiganManager05/2020 - 07/2023Monitored budgets and expenditures to ensure cost-eectiveness while maintaining quality standards.Provided leadership during times of organizational change or crisis situations.Coached, mentored and trained team members in order to improve their job performance.Conducted regular meetings with sta to discuss progress and identify areas of improvement.Scheduled interviews for potential candidates and conducted reference SummarySkillsExperiencechecks prior to hire.Developed and implemented strategies to increase customer satisfaction and loyalty.Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.Maintained up-to-date records of employee attendance, payroll information, vacation requests.Resolved customer complaints and issues promptly, maintaining a positive brand image.Directed recruitment, hiring, and training of new sta members. Led team meetings and one-on-one coaching sessions to continuously improve performance.Recruited and hired qualied candidates to ll open positions. Remained calm and professional in stressful circumstances and eectively diused tense situations.Aaa Grand Rapids, MichiganCustomer Service Representative09/2015 - 10/2019Maintained a high level of professionalism when dealing with dicult customers.Provided excellent customer service to resolve customer complaints in a timely manner.Provided accurate information about products and services to customers. Developed strong relationships with customers by providing personalized assistance and support.Identied opportunities for upselling additional products or services based on customer needs.Provided exceptional customer service to ensure customer satisfaction. Answered customer inquiries and provided accurate information regarding products and services.Asked probing questions to determine service needs and accurately input information into electronic systems.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Remained calm and professional in stressful circumstances and eectively diused tense situations.Exceeded established service goals while leveraging customer service, sales and employee management best practices.Ross Medical Education Center Lansing, MITechnical Certicate in Medical Assisting05/2010Education and Training |
