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Click here or scroll down to respond to this candidateCandidate's Name
6434 Cody Acres Trail Hurdle Mills, NC 27541 C: PHONE NUMBER AVAILABLE EMAIL AVAILABLE ObjectiveHighly motivated professional seeking a challenging position with a well-respected organization Desires to work for a company that appreciates well-developed leadership skills and allows development of strong rapport with individuals on all levels while simultaneously focusing on company growth and profitability Highlights Excellent Communication skills Strong team leadership skills Able to work independently and multi-task Creative problem solver Territory Sales experience Proficient in Microsoft Office and Lotus Notes Certified Forklift Operator SAP Excellent Customer Service Organizational planningAccomplishmentsSalesman of the month: November 2007, February 2008, September 2008, March 2009, November 2010 Perfect attendance award 2009Habitat for humanityNC Adjuster LicenseExperienceAdministrative Support Coordinator July 2022 - Present Nationwide Insurance Raleigh, NC (WFH) Promptly and effectively handles Claimant Carrier calls and file claims for our Nationwide customers with other carriers, via online or phone Process medical letters in the AIS System (Auto Injury Solutions) Maintains and pulls Policy Docs for our Nationwide Adjusters in the Mobius System Pull Medical Records from Compex and ISG Systems and insert them into Claim Center for Adjusters Image emails from outlook into Claim Center for our adjusters using Litspec Works closely with team to train new associates along with refresher training on claimant carrier calls for associates within my team Delivers a positive On-Your-Side customer service experience to all internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of superior claims service. Initiates and conducts follow-ups via proficient use of claims systems and related business systems Process checks for loss of use for Property Claims Shipping and Receiving Lead Sept 2015 July 2022LC Industries RTP, NC Coordinated with all the departments scheduling deadlines to ensure that Government orders are processed and delivered in a timely manor Worked closely with account payable to rectify billing issues Assisted with reviewing and updating work instructions and SOPs cGMPs and SAP Worked with FedEx, Fright Carriers, UPS and responsible for scheduling inbound/outbound shipments Maintained open lines of communication with Director and Vendors Trained all new employees who are assigned to the department Responsible for company driver and scheduling of daily workflow and duties as well as other employees within department Coordinated closely with quality control regarding products awaiting dispositions Supervised production schedules, production quality and on time delivery Developed and maintain strong and clear communication and rapport with plant personnel Used of programs such as Axapta and VIM Lead the Shipping and Receiving Department for the past Five years off and on by myself NC, Claims Specialist Nov 2013 to Sept 2015Nationwide Insurance Raleigh, NC Promptly and effectively handles incoming claims from policy holders and non-members. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service. Determined proper policy coverages and applies where necessary applies best claims practices to conclude, investigate, evaluate, and negotiate assigned material/physical damage claims cases in accordance with company guidelines. Adheres to high standards of professional conduct while providing delivery of superior claims service. Opened, closes, and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary. In accordance with Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures. Maintained and develops current knowledge of assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training session Delivered a positive On-Your-Side customer service experience to all internal, external, current, and prospective Nationwide customers. Adhered to high standards of professional conduct while providing delivery of superior claims service. Initiated and conducted follow-ups via proficient use of claims systems and related business systems Shipping and Receiving CoordinatorOct 2012 to Nov 2013LC Industries RTP, NC Coordinated with all the departments scheduling deadlines to ensure that Government orders were processed and delivered in a timely manor Maintained open lines of communication with Director and Vendors Trained all new employees who are assigned to the department Coordinated closely with quality control regarding products awaiting dispositions Supervised production schedules, production quality and on time delivery Developed and maintained strong and clear communication and rapport with plant personnel Ran Shipping and Receiving department most of the time (as a lead) Office AssistanceFeb 2011 to Oct 2012Westaff Temporary Agency Durham, NC Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information Devised and maintained office systems to efficiently deal with paper flow Made copies, sent faxes, and handled all incoming and outgoing correspondence Outside Sales RepresentativeOct 2007 to Feb 2011Harris Inc. Durham, NC Ordered and restock products daily for eight locations Handled the highest volume account in assigned territory Attended sales conferences Coordinated in-store displays in accordance with each individual store preference and current marketing objectives Maintained open lines of communication with store managers and receivers at all levels Attend weekly sales meetings Answered customer questions regarding products, prices, and availabilityShipping & Receiving Lead Nov 2005 to Sept 2007Contractor Yard RTP, NC Received, recorded, and conducted inventory on all materials arriving from large Manufacturing Companies Examined all materials for damages and documented all concerns Inserted heavily built windows and door units into inventory for later use after labeling and measuring each item Trained all new employees who were assigned to the department Shipping & Receiving / Mail Room Manager Aug 1999 to Nov 2015 Qualex Durham, NC Negotiated agreement with outside vendors regarding pricing, terms and delivery schedules for services and products utilized within the shipping department Oversaw shipments that were being received or shipped internally and externally Issued and activated access badges for all employees Directly supervised employees on temporary assignment within shipping department Managed and processed bulk mailings and maintained mail room and facilities maintenance for three building Coordinated with all the departments regarding scheduling deadlines to ensure timely processing and delivery EducationApex High School Graduated June 1997Insurance Education System Jan 2006 to 2015 - Certified Insurance Adjuster License Forklift Certified 2007 |
