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Click here or scroll down to respond to this candidateCandidate's Name
ZEPHRYHILLS FL PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL CAREER SUMMARY:Customer-Focused Customer Service Professional with 13 years of experience, seeking to obtain a Customer Service position to leverage and implement my knowledge, skills, and experience. Expertise in handling diverse customer interactions, from healthcare financial counseling to insurance verification and claims processing. Demonstrate positive customer satisfaction through effective communication, problem-solving, and a commitment to delivering exceptional customer service.PROFESSIONAL QUALIFICATIONS:Handled inquiries utilizing effective problem solving, decision making, and critical thinking methods.Interviewed patients to obtain demographic or pertinent information for applications and documents.Responded promptly and professionally to customer requests and questions via telephone and email.Established positive rapport to build and cultivate professional relationships with customers.Made outbound telephone calls to patients that received services from the company to aid with the enrollment process into the marketplace.Experienced in claims handling, registration, insurance verification, and authorization requests for equipment and services.Provided professional, top-notch customer service to ensure and maximize customer satisfaction.Worked collaboratively with patients in applying for insurance, while verifying patients deductibles, copays, and coinsurance amounts in connection with insurance companies.Effectively negotiated payments for rendered services, assisted patients with financial assistance applications, and educated patients of their financial responsibility for services.PROFESSIONAL EXPERIENCE:Health and Retirement Specialist, Bankers Life, 2024Insurance Advocate, Healthfund Solutions, 2022 2024Office Front Desk Coordinator, BayCare Health Systems, 2022 2022Financial Counselor, BayCare Health Systems, 2019 2022Financial Assistant Specialist, BayCare Health Systems, 2018 2019Registrar, BayCare Health Systems, 2013 2018Customer Service Representative, Care Centrix, 2012 2013Customer Service Representative, The Hartford, 2010 2012PROFESSIONAL EDUCATION:Licensed Life Insurance Agent 2-14, 2024Licensed Health Insurance Agent 2-40, 2024RCSR, Florida Insurance College, 2023Certified Customer Service Representative, Florida Insurance College, 2023Certified Application Counselor, Healthfund Solutions, 2022Bachelor of Arts Psychology, Keiser University, 2022GED, Tomlinson High School, 2017Billing and Coding Education, Concorde Career College, 2011 |
