| | | 20,000+ Fresh Resumes Monthly | |
|
|
| | Related Resumes test consultant Tech Writer Mechanicsburg, PA Revenue Cycle Associate Consultant Washington, DC Instructional Designer Business Development Goldsboro, PA Marketing, Hands on, Retail, Design and Merchandising, Customer Malvern, PA Customer Service Interior Design Silver Spring, MD Sas Institute Independent Consultant Silver Spring, MD Graphic Design Designer Silver Spring, MD |
|
Click here or scroll down to respond to this candidate Candidate's Name
Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYSeasoned learning professional with knowledge of Information Technology andlearning development standards. < Extensive background designing, developing, and implementing blended learning programs. < Effective communication and facilitation skills. < Experience utilizing web-based training authoring tools including Articulate, Camtasia, and Captivate.PROFESSIONAL EXPERIENCEIndependent Consulting, Stamford, Connecticut, Instructional Designer, 2016- Present Worked with several organizations during the implementation and roll- out of training programs. V Developed eLearning strategy and web-based lessons using Captivate, for employees of a social services agency. Instructed staff development organization in instructional design techniques and the use of Captivate to generate eLearning courses. V Created training materials (Facilitator guides and Powerpoint presentations) for instructor-led training for major hospitality company's catering and reservation system. V Developed e-Learning lessons utilizing Adobe Captivate for global hotel reservation and sales staff.SourceMedical, Wallingford, Connecticut, Director, Learning Center, 2009 to2015 Led software company's training organization, creating a company-wide strategic plan for learning. V Assessed software customer business needs and implemented operational improvements resulting in increased client satisfaction. V Revised blended curriculums, and developed complete suite of Training Guides, eLearning lessons and quizzes in Camtasia and Articulate. V Created Learning Center website to accommodate easy learner access to new electronic content. V Designed and launched new service offering proactive assessment of user software utilization resulting in reduced volume of support calls and improved level of user proficiency. Cigna University, Bloomfield, Connecticut, Director, 2003 to 2008 Managed the design, development, and delivery of strategic learning solutions impacting high priority business initiatives. V Designed and rolled out a leadership development program which included The Way We Lead blended leadership training program, Cigna Career Management Lifecycle, and Role Based Competency Development. V Developed organizational performance improvement plans. Designed detailed job role descriptions for all Information Technology roles in conjunction with subject matter experts from all IT functions, assessed employee skill levels, and generated strategic organizational improvement planning process. V Worked with representatives from major facets of Cigna's business (Sales, Underwriting, Client Installation, Member Enrollment, Contracting and Provider Relations, Service Operations, Claims Processing, and Reporting) to design, develop and deliver Business Knowledge for IT Professionals seminar.General Electric, Fairfield, Connecticut, Manager, Custom Learning Services2001 to 2002 Established and managed Program Office configured to provide user community with value added learning solutions tailored to meet their specific needs. V Designed and implemented operating procedures, provided readiness-to- serve and scalability of services, and maintained metrics to monitor quality of operations. V Identified and delivered new consulting opportunities worth more than $1 million in revenue. V Met extremely tight time constraints by designing phased approach to implement business critical process transition program and associated training for all 3,000 Cigna IT employees.EDUCATIONColgate UniversityBachelor of Arts, Major in EconomicsColumbia UniversityMaster of Business Administration, Concentration in MarketingGE Management Development CenterManagement Skills Development Course, Information Technology Management,New Manager Course, Experienced Manager Course, Six Sigma Green BeltCertificationADDITIONAL SKILLS V Camtasia V Articulate V Adobe Captivate V Adobe PhotoShop V Goldwave and Audacity Audio Editors V Cyberlink PowerDirector Video Editor V MS Word, MS Excel, MS PowerPoint V MS Project, MS Visio |
