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Click here or scroll down to respond to this candidateCandidate's Name
To obtain a new challenging position where excellent customer service/managementskills and knowledge will be effectively utilized while providing career advancement opportunities.Magnolia, NJ 08049EMAIL AVAILABLEPHONE NUMBER AVAILABLEHigh energetic and versatile Customer Service Representative Professional, for years experience recognized for the use of strong interpersonal, analytical decision-making, negotiation, and leadership skills. Possess the ability to exercise sound judgment in a fast-paced environment as well as manage projects from inception to deliver utilizing fair initiatives. Proficient with Microsoft Applications (Word, and Outlook), Typing 40-45wpm, Data Entry Order Processing Skills, Tele-Marketing Skills, Cold-Calling and Call Center experience Epic /EMR systems/3 Party Scheduling Vendor /Stericycle ServicesWilling to relocate to: Cherry Hill, NJ - Somerdale, NJ - Magnolia, NJ Authorized to work in the US for any employerWork ExperienceMedical Customer Service Communication Representative Specialist MPV of New Jersey Hackensack Meridian Pascack Valley Hospital-Emerson, NJ May 2015 to Present Call Center support for multi-specialty practice, including over 40+ Providers. Be a liaison and an advocate for the Patients and family members when communicating within the Practice. Communicate effectively and professional in all aspects of communication (telephone, email, instant messaging) Excellent time management skills when on and off phones Professionalism and exceptional customer services skills when managing Patients and working with Practices and Providers Utilize EMR to schedule, cancel, reschedule appointments and perform detailed communication within the application throughout the Practice. Respond to incoming calls in a timely fashion. Calls originate from Patients, Hospitals, and outside Providers; professionalism and courtesy is required. Knowledge and/or ability to work a computer-based call system to answer, transfer, etc. all calls. Knowledge of Microsoft Outlook, Microsoft Teams, or similar instant messaging tool Capacity to work in a Call Center environment and ability to communicate and cooperate in a Team setting. Complying with HIPAA regulations, privacy, and confidentiality over the phone and in all written communications. Ability to work in an environment where practices and protocols are always changing; can easily adapt and work successfully. Other responsibilities assigned by Management or Providers as needed. Managed customer accounts Resolved customer issues. Booked appointments for clients. Worked in the inbound call center. Created call center scripts. Greeted customers.Volunteer Services CoordinatorThe Arc of Bergen and Passaic Counties-Paterson, NJ June 2014 to May 2015working different various charity community groups Customer Service Representative (Temporary Position) Alvogen Pharmaceuticals-Pine Brook, NJJanuary 2014 to June 2014NAPRELAN Customer Service Team; responsible for making outbound calls to a total of 18,000 Physicians and Medical Professionals in Doctors offices & Medical Centers across the US to let them know that NAPRELAN is now an Alvogen product Offer samples and co-pay cards for NAPRELAN. Send the sample request form via fax, e-mail, and mail to prescribers interested in receiving samples and co-pay cards. Follow-up with prescribers every month to help, samples, and co- pay cards. Call center inbound/outbound calls.Customer Service Representative/Sales Administrative Assistance Center stone B.K.A Benefit mall Inc. Livingston, New Jersey-Livingston, NJ January 2011 to August 2013 Provided Quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondences and Healthcare Enrollments. Maintained 100% of available phone time and/ or electronic service goals every day, in accordance with current standards and as directed by management, calls per daily 20. Determined when customer issues need to escalate and use appropriate channels to timely resolution. Provided quality customer service for issues regarding employee enrollment changes, ID card status, and effective date inquires. Provided information to brokers or agents on ID, password and address change requests. Keeps up to date on all Company's Polices and promotional offerings. Actively participates in regular team meetings, providing input to contribute to the team's overall success in achieving customer satisfaction.EducationHigh school diplomaJohn F. Kennedy High School - Totowa, NJSkills Customer service representative (10+ years) Microsoft SharePoint Leadership EMR systems (5 years) Front desk (2 years) Medical terminology (4 years) Epic (5 years) Conflict management Filing (5 years) Sales Inside sales Telemarketing (2 years) Insurance Verification (2 years) HIPAA Medical office experience (2 years) Managed care Clerical experience Research Typing Communication skills (10+ years) Data entry (4 years) Cold Calling Patient Care (2 years) Customer service |
