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Click here or scroll down to respond to this candidateCandidate's Name
OverviewHands on Senior Technical Director/Data Architect/Data design thought leader. He specializes in managing continuous improvement delivery projects in the TELCOM domain for customer service, sales, and customer facing enterprise applications. He has 20 years of experience in managing critical technical projects.EmploymentApril 2022 Current AT&T Inc. Atlanta, GADIRECTOR OF TECHNOLOGYTarget Architecture design leadership for SaaS platforms Salesforce / ServiceNowApply knowledge of existing systems and platforms to design present, interim, and future mode of operations based on the need of customer facing support teams and product and network operations.Feb 2019 April 2022 TAM / K2view Dawsonville, GATechnical ACCOUNT DIRECTORRollout K2View Fabric Implementations @ AT&TTechnical account managers assist AT&T with a product's technical aspects. Inform and train clients in the product's proper use to enhance the customer experience and improve satisfaction. Additionally, cooperate with the sales team to refine the sales process and ensure customer loyalty.Oct 2018 Feb 2019 Test Automation Architecture / AT&T Flex Force Alpharetta, GAPrincipal-Test Automation ArchitectureRollout Test AutomationDevelop and deploy TDD CI/CD best practices based on DSO and the new rolls of the future Test Architect and Automation ArchitectJuly 2016 Oct 2018 Architecture / Chief Data Office Alpharetta, GAPrincipal-System Engineer Enterprise Data Modeling and policyData360 / Data Supply Chain / Data inventoryElastic Search CDP Microservices based google-style search implementation that uses machine learning.Manage Data modeling and mapping and data policy Managing 15+ vendor resources. Handling overseeing Data modeling and mapping and data policy for 3 major programs on across many organizations.Jan 2015 July 2016 CSI / AT&T Services Inc. Alpharetta, GALead Transformation Data Architect Service eXpress Platform GCP EnterpriseManage Data transformation for 21 Applications for Enterprise Business Managing 150+ vendor resources. Handling over 33 million dollars in project deliverables toward transformation to target state.July 2013 Jan 2015 CSI / AT&T Services Inc. Alpharetta, GASenior Technical Director Service eXpress Platform GCP EnterpriseManage 21 Applications for Enterprise Business Managing 150+ vendor resources as well as 8 management employee resources. Handling over 10 million dollars in project deliverables toward new business application functionality annually.July 2006 July 2013 AT&T Services Inc. Alpharetta, GASenior Technical Architect LTE / Session Based Pricing / Emerging devicesTablet / Connected Car innovation Architect Worked alongside many of the worlds most important technology leaders to realized enabling their leading edge emerging wireless devices on AT&Ts LTE network. Projects with but not limited to the following partners:Apple Inc.Amazon.comSonyGeneral Motors (OnStar)GoogleAudiSession Based Pricing Innovation worked as a part of the team to bring Session Based Pricing w/ over the air activation and near real-time metering to the US wireless market. Patents started but not considered unique worldwide.Architected Network Edge real-time Metering/Charging for 4G LTE worked with the LTE 3GPP standard and Cisco, Openet, and F5 to deliver world class LTE capabilities. All delivered in call path real-time policy control Sy/Gy PCRF and PCEF on Diameter interfaces.July 2002 2006 AT&T Mobility (Cingular Wireless) Alpharetta, GASenior Technical Manager /Strategy /Analytics /AutomationBusiness Objects Designer built and maintained over 25 universes for our two product enterprise Content/ Knowledge Management systems. Preformed all data modeling activities in Oracle 9i/10i on a UNIX environment including:Scripting Data MigrationBuilding ViewsBuilding Store proceduresAggregating data in a data warehouseAnalytics/ Data Driven ReportsBuild and maintain Business Objects web reporting environment on UNIXCrystal Reports Create ad-hoc auditing and data investigation reports to support M&P, Product Management and KM authoring teamStrategist Provide technical strategy to guide KM Team though the evolution of Knowledge Management UI and Technical Design.Automation Support the evolution of Knowledge Management though configuration and workflow automationMass Content Change Automation able to make find / replace style changes to every piece of content in the KM systemTerminated users Automation able to mass remove terminated users based on Peoplesoft dataData Migration Automation able to add content to the knowledgebase from other content sources by reorganizing content to match our knowledge model and using the API to auto load to knowledgeContributions Tool pulls contributions from the KM system automatically assigns the work and tracks it to completion.Quality Audit Tool Enables KM Content managers to score knowledge authors on the quality of their work. Collects the data in to report cards and provides reports designed to drive better content qualityKM Team Inbox designed MS Exchange rules which automatically route incoming e-mails to the proper sub- teams automaticallyApplication ConfigurationCreation of new knowledge domains to support additional business needsApplication of new audiencesMining of additional document repositories for the content management piece of the applicationDesign and implementation of the XML Role Mapping file that allows users to seamlessly move between the different back ends databases behind the KM ApplicationOctober 2001 July 2002 Cingular Wireless SE Region Atlanta, GAImplementation Team Lead for Back Office Workflow/Trouble Ticketing SystemCrystal Reports Created and Maintained a region wide web based reporting solutions still in service todayBusiness Analyst Acted as a liaison between the Business and the applications development team on the Back Office Workflow Project.On Site Training and User feed back Training the new products in the field which included gathering user feedback.Process Design & Integration Work with the engineering groups to define the processes for New Cell Site Deployment/Radio Add and get the process modeled in the Back Office Workflow Application.SQL Plus SQL query, procedure, and function designToad Oracle data investigation and manipulation for our production data to automate mass changesUser Administration Managed team of Use Administrators and production support teamFebruary 1999 October 2001 Sunterra Resorts Orlando, FLOracle Forms Developer/Build MasterOracle Developer 2000 Maintenance programming in forms and reportsPVCS Version control and release of new Oracle application versionsTest Director Defect Reporter tracking bugs in the production applicationsOracle Forms/Reports Designer ver. 4.5/6.0SQL Plus SQL query, procedure, and function designToad Oracle data investigation and manipulation for our production applicationsRemedy ARSystem AdministratorAdminister and Maintain Remedy Oracle Windows NT SystemDetailed Full Life Cycle Tracking Application Development (Visio Pro & Microsoft Project)JAVA Web Application DevelopmentBuild Custom Reporting solutions in Crystal Reports and AccessPerformance and Tuning Oracle Database/ Remedy SystemMaintain and Troubleshoot Remedy System server and ServicesMaintain and Develop major production applicationsRemedy Helpdesk (Client and HTML Web Application)Remedy Assets(Client and HTML Web Application)Remedy Knowledgebase(Client and HTML Web Application)Customer Relations CRM (Built from the ground up)Electronic Access/Purchase Request Tracking System(Built from the ground up) (Client and HTML Web Application)Customer Satisfaction Survey (built in Outlook and Remedy System)Change Management SystemMicrosoft System AdministratorExchange/NT 3.x 4.0 Account Operation/Administration and Trouble shootingClient and Server Citrix WINframe/MetaFrame SupportNovell Administration and Account Operation (3.x/4.x)Web Application SupportOracle Application SupportLegacy Database SupportMaintained Server Backup SystemsRebuilt Betreive Data in ProductionSupport Wan/LAN TCP/IP Network Including DHCP/WINS ServicesWeb Site Support for SUNTERRA.COMAug.1996 Feb. 1999 Daytona Beach Community College Daytona Beach, FLCampus Technology CoordinatorProvided Technical Support to over 180 Faculty/Staff and Student PCsOn-Site Hardware RepairTel-Com Maintenance and wiring CAT 5 Ethernet and CAT 3 digital phone systems.Provide Daily LAN/WAN Troubleshooting and repair.Managed four academic Computer Labs, including staff of eight and Budgets four supplies and wagesNovell Administration including Building of Compaq Prolinia NetWare 4.11 server and account operation for 200+ Node LAN/WAN environmentProject ManagementAdjunct Faculty MemberAwarded a lifetime Instructional Certificate with a Rank of I (I= Bachelors or Equiv.)Introduction to PCs Windows 95/98 OS including IE 4/5Computer Software Applications A complete look Microsoft Office 97/2000EducationUniversity of Central Florida 1993 1996 (incomplete)Computer Science \ Engineering, Visual BASIC Programming, C Programming, Unix, Logic, StatisticsJava Script Hands on TrainingDHTML, CSS Style Sheets, Form ValidationBusiness Objects TraingInfoview Web Reporting presentationWebtelligence Web Report AuthoringBusiness Objects Report AuthoringDesigner Universe DesignBroadcast Agent Report Scheduling AutomationSupervisor Roles, Rights, Groups, and User AdministrationMCSE TrackWorking on Windows NT Server and WorkstationWorking on Networking EssentialsRemedy Training Courses TakenAdministrating Remedy AR SystemRemedy System Performance and Tuning on Microsoft SQL Server 7, Oracle 8, Sun SolarisCrystal Reports DesignMicrosoft AccessAccess VBA ProgrammingReverences Upon Request4/29/2023 versionEMAIL AVAILABLEPHONE NUMBER AVAILABLE/pre> |
