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Title Sales Executive Customer Success
Target Location US-SC-Mount Pleasant
Email Available with paid plan
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEMAJOR WINS: Established a large team dedicated to renewal and up-sell business: Wayfair $7M, New York Times, Rue Gilt Group $3M, Meredith $15M, Groupon, and Expedia. Broke and scaled high revenue accounts including: AT&T, AOL $1.3M, Starbucks, Cannon, Walmart/Sams Club $5M, Proctor & Gamble $3M, and GlaxoSmithKline. SALES BUSINESS DEVELOPMENT Drove revenue and new business through prospect development and client relationships at top-tier parent holding companies of international advertising agencies (WPP, Publicis, Omnicom Group), and Fortune 500 clients  brand direct (BMW, GM, P&G). Grew account base by 35-170% any given year and secured new clients (100+) across several territories and industry sectors including: Healthcare, Pharmaceutical, CPG, Retail & Telecom. Negotiated and executed multi-million, long-term partnership contracts with brands such as: Walt Disney/ESPN, Yahoo!, CBS Digital, NYT Digital, NBC Universal. Retained Individual book of $6 million at PointRoll, while overseeing $15 million in annual revenue that included a team of 3 sales directors  hit 135% of goal YOY. Grow a handful of accounts from 0$ to $1-3M. Responsible for team revenue projections, department forecasting utilizing a CRM tool (Salesforce.com), account development, trouble-shooting, market research to reach goal attainment and product, sales & negotiation training. CUSTOMER SUCCESS CORPORATE LEADERSHIP MANAGEMENT Managed Global Client Services & Operations Departments at Collective Media, (including off-shore responsibilities) supporting over $200M in annual revenue and a staff with a payroll of $15 million, reporting directly to the COO. Broad functional remit was between 100 - 80 employees at any given time. Managed Strategic Customer Success department at LiveIntent, responsible for $70M in annual revenue, both cross-selling and upselling key accounts. Broad functional remit was 35. Transformed and enabled cross-functional operational groups to scale; created efficiencies that resulted in 35% more productivity, improved resources by reworking outsourcing efforts and streamlined process to sustain rapid long-term growth. Led the coordination, communication, and design of many multi-department reorganizations and change management efforts to better align with clients needs, company demands and customer retention. This resulted in a whole new customer experience and 40% better quality service; leveraged strategies like Six Sigma. Retained and grew top talent by raising the bar of excellence, identifying and matching individual key strengths and competencies, hiring for specializations and adding layers of promotion into the organization. Managed the design, curriculum, facilitation and delivery of enrichment programs to include: sales training, product certification and customer success training and development. BUSINESS OPERATIONS Managed teams responsible for Sales Intelligence (competitive intelligence, yield management, client analytics, and pipeline & territory management), Sales Solutions (strategic support/planning, RFI/RFP response and meeting decks), Training & Development, Technical Sales (pre-sales technical expertise), Ad Operations (trafficking), Creative (art directors and designers) and Account Services including campaign execution, account retention, analytics and renewals/up-selling. Worked in tandem with the heads of all departments (SVP of Sales, Marketing, Product, Engineering and Technical Operations) to elevate campaign performance, retain top clients and redefine vision and strategy for the company. Led integration of acquisitions; such as Tumri, a DCO platform and Oggifinogi, a Rich Media creative shop. Effectively utilized contracting companies in the Ukraine and Russia to provide internal technical integration support and teams in India to engage with execution on named accounts.The ultimate resource is resourcefulness. - Tony Robbins Over 20 years of experience in digital marketing, SaaS, and e-commerce solutions for privately-held and public advertising and marketing technology companies. Individual Sales achievements of over 170% of goal; qualifying, hunting, closing, farming and servicing multi-million dollar strategic accounts$70M+ with clients that are C-Suite executives. Successfully led start-up and complex businesses through periods of significant growth and change. Managed Sales & Operations teams with a functional remit of over 80 and a P&L of over $15M.Candidate's Name
1538 New Chapel Court, Mount Pleasant, SC 29466PHONE NUMBER AVAILABLE EMAIL AVAILABLEINTERPERSONAL COMMUNICATION Successful at motiving large groups of people to work toward a common goal with vigor and confidence. Intuitive leader that enjoys mentoring and shaping people, is willing to take risks and holds everyone to high standards. Critical thinker, effective listener and executer that is able to identify solutions to expand and upsell existing client base. Bridge builder with colleagues and clients, creating vision and clear communication to achieve company objectives and goals. Self-starter; acknowledged for pioneering new initiatives and achieving market growth for start-up organizations. WORK EXPERIENCEPresentYelp, Inc.Brand Sales DirectorWork with large brands on executing multi-million dollar campaigns such as Butterball to meet their marketing goals by retargeting Yelps first party data.2018 - 2021LIVEINTENT, LLC, New York, NYVice President of Strategic Customer SuccessLiveIntent is the only programmatic advertising platform that connects brands with readers in the email environment. Our ecosystem encompassed both supply & demand clients similar to Google.2018TreSensa, Inc., New York, NY SalesTreSensa is a mobile engagement platform company.2015  2017COMMERCEHUB, INC., Albany, NYSales DirectorCommerceHub is a distributed commerce network connecting supply, demand and delivery that helps retailers and brands increase sales by expanding product assortments that perform; enabling rapid, on-time customer delivery.2012  2015COLLECTIVE, INC. (Now VISTO), New York, NYVice President, Account Services & OperationsWith annual revenue in the range of $200 million and over 300 employees, Collective was a fast-growing, profitable, data- driven, digital advertising platform serving leading brand advertisers and digital publishers; backed by leading investors including Accel Partners, Greycroft and Cox Media. 2004  2012GANNETT/POINTROLL, INC. (Now SIZMEK/AMAZON),New York, NYVice President, Customer Success & Sales Operations Director of Sales, Mid-Atlantic Eastern RegionSales DirectorDirector of Channel DevelopmentPointRoll, A Gannett Company was the leading provider of digital marketing services and technology with 70% market share by revenue in the digital rich media and dynamic ad space. 2007VERIZON COMM/YAHOO, INC., New York, NYGlobal Enrichment ManagerThe premier digital media company, creating personal digital experiences keeping more than a billion-people connected to what matters to them, across devices & around the globe. 2001  2004CBS SportsLine, INC., Fort Lauderdale, FLSponsorship Manager, Client Services1999  2001 The Weather Company/IBM, INC., Atlanta, GA Account Manager, Client Services (Ad Master)EDUCATIONMajor: Bachelor of Science in Psychology Pennsylvania State University, State College, PA Minors: Business and Industrial/Organization Psychology Deans List Chi Omega Sorority Institute of Integrative Nutrition: Certified Integrative Health Coach 2015 SKILLS: Sales, Sales Management, Executive Sales Management, SaaS, Business Development, Project Management, Operations, Executive Operations Management, Health & Wellness CoachingProficient In: Microsoft Office, Salesforce, Project Management Methodologies (MS Projects, Agile, Rally), Web Analytics (Omniture, WebTrends, Google Analytics), Slack, JIRA, MAC OS, Asana

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