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PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveDedicated and results-oriented professional seeking a sales management position to utilize my organizational, customer service, and time management skills to enhance team performance and contribute to company success.SkillsExcellent organizational abilitiesStrong customer service orientationProficient in general office skillsFluent in SpanishEffective time managementProfessional ExperienceAarons, Ozone Park, NYSales Manager2016 2024Presented, promoted, and sold products and services to existing and prospective customers using solid arguments.Performed cost-benefit and needs analysis of customers to meet their needs.Established and maintained positive business and customer relationships.Reached out to customer leads through cold calling and emailing, averaging 50+ cold calls daily.Coordinated sales efforts with team members and other departments.Analyzed the market's potential and tracked sales and status reports, identifying 30+ new leads.Improved through feedback and ensured merchants received top-level sales and operational customer service, scoring 90% in quarterly customer satisfaction surveys.Resolved customer problems and complaints to maximize satisfaction, scoring 95% in customer satisfaction surveys.Rainbow, Brooklyn, NYRetail Associate2003 2016Provided excellent customer service ensuring a satisfying shopping experience.Operated computerized cash register systems for transactions including gift cards, refunds, and store credits.Stocked products efficiently and maintained store displays.Handled incoming calls and responded to customer queries professionally.Managed inventory restocking and cash register operations, including daily bank deposits.EducationFranklin K. Lane High School, Brooklyn, NYDiploma, 2007 |