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Click here or scroll down to respond to this candidate~ Business Manager ~GOALMy twenty years of management experience and achievements offer every business unmatched opportunities to improve savings and maximize profitability in every facet of its operations, development, and relations. History proves that my employers prosper, staffs thrive, and customer loyalty grows when I lead their teams.PROVEN SKILLSBudgetingCandidate's Name
Business DevelopmentProfitability & EfficiencyStaff & Executive RelationsContract NegotiationCustomer ServiceNetworking &TravelInventory & LogisticsConflict ResolutionMarketing &SalesCommunicationBUSINESS EXPERIENCEOperations Manager, 2022 - presentServPro of Fargo, Moorhead, Douglas & Ottertail Counties and MendotaSet policy and procedure for mitigation responseImprove processes, efficiencyEstablish and enforce training practicesSafety and AWAIR development and implementationResource allocationLogistical planning for staffingProfitability, P&L, hiringAssistant General Manager, Pluckers, Addison Tx. 2021 2022Learn all positions within the restaurantEnsure high quality food in a fast and efficient mannerAdhere to and enforce all local health and safety guidelinesHire, train, coach new employeesSet and maintain culture and cultural standardsMaintain facility, implement and enforce policy, procedure and systemsGeneral Manager, Granite City Food & Brewery, Fargo, ND 2015 - 2019Perform all management duties to facilitate over $5.3 million in annual restaurant salesHandle major holiday sales and lead the company in innovative methods to incrementally increase capacity, turns and sales volume on already maximized daysPlaced # 1 in the company on all major holidays for 4 years straight, including Thanksgiving, Easter, Mothers Day and Fathers DayHandle all invoicing, hiring, firing, P&L responsibilities as well as R&MPartner with local businesses to drive traffic and give back to the communitySupervised and trained a staff of 110 with a payroll of $65,00 monthlyReceived 3 awards including Rising Star ward, Best Brunch Award, and Best Sales increaseLocally nominated for multiple awards each year and won Best Brunch 4 years running and Best Patio, Best Bloody Mary once eachGeneral Manager, Applebees, Fargo, ND 2005 2015Perform all management duties to facilitate over $2.7 million in annual restaurant and bar salesAscended into this executive management position in less than 3 yearsLed bar team to generate 4% profit margin for over $200,000 in new annual revenueSurpassed staff turnover goal 70% and securing $40,000 in training cost savingsCreated business development plan modeled by Applebees affiliates in 24 statesSupervise, train, and evaluate 80 staff from 9 performance categories and a $45,000 monthly payrollInnovated and implemented training system overhaul to retain all but 4 staff over 3 yearsPlan, organize, and oversee all dynamics for $60,000 in purchases and receipts monthlyPartner and plan marketing and sales strategies with managers from 4 partner storesGeneral Manager, Take 2 Video Express, Fargo, ND 1998 2005Managed 730%cumulative annual profit increase achieving $750,000 and sales 157% for $3.6 millionIncreased annual video game rental to $200,000 from $75,000 in 6 monthsNegotiated special tracking system software development contract creating $250,000 annual savingsLed 4 business acquisitions for 30% opening cost savings and $250,000 annual savingsStimulated $300,000 in new monthly revenues from single $100,000 inventory purchaseMasterminded promotion to generate over $12,000 in new revenue during 3 daysAchieved $250,000 in annual inventory and operations cost savings in 6 monthsSpawned development of the new Vid Cycle company and coordinated opening of first 2 storesAttended 30 trade shows and secured contracts with major vendors including Cenex and Lions GateOversaw development of 80 sales locations in 3 states and over 600 total rental sites in 11 statesMet directly with Time Warner, Universal Studios, and Sony executives as delegate to 15 conventionsConducted extensive market research and community outreach to developing national sales networkNegotiated and secured video rental contracts generating over $850,000 total sales from scratchInitialized and coordinated biweekly executive strategic and development meetingsManager, Moovies, Brookings, SD 1995 1998Supervised 15 staff while having zero employee turnover in 14 consecutive monthsLed store to #5 most effective out of 380 during nationwide marketing campaignMaintained over $1 million in annual salesEDUCATIONPsychology Studies, South Dakota State University, Brookings, SDHigh School Diploma, Shanley High School, Fargo, NDTri-lingual: English, Vietnamese, and Spanish |
