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Location: Miami Gardens, FLPhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEWork Authorization: US CitizenSkillsetRosannas Experience(In years)Skillset Last Used WithCustomer Service10+ YearsCombined Insurance/ Peoples Trust/ Together Health/ Enhance HealthInsurance10+ YearsCombined Insurance/ Peoples TrustInbound/ Outbound Calls10+ YearsCombined Insurance/ Peoples Trust/ Together HealthHighest Level of EducationAssociate degreeInternet Speed Test100+ MBPS Download/ 10+ MBPS Upload SpeedWhy You Should Interview Me for This Role:Experienced insurance professional with a solid background in Medicare, healthcare supplement, life, auto, and homeowner's insurance.Skilled in sales, customer service, and compliance, with a proven ability to build strong client relationships and drive business growth.Proficient in prospecting, lead conversion, and obtaining referrals to consistently meet and exceed sales targets.Strong attention to detail, coupled with a commitment to quality and accuracy in policy management and client interactions.ExpertiseCustomer ServiceInsurance LicenseInbound/ Outbound CallingLife InsuranceProfessional ExperienceEnhance HealthOctober 2023 to PresentACA Sales AgentSell Affordable Care plans and Supplemental policies.Went through extensive training processes.Received inbound calls and converted the leads compliantly. Build a rapport and acquire referrals.Within this position, was required to follow strict quality guidelines and meet a 90-100% QA score.Together HealthJune 2020 to October 2023Medicare Sales AgentSell Medicare Advantage and prescription drug plans.Went through extensive training processes.Received inbound calls and converted the leads compliantly. Build a rapport and acquire referrals.Within this position, was required to follow strict quality guidelines and meet a 90% QA score.Combined InsuranceJuly 2018 to June 2020Insurance AgentSell Healthcare Supplement and Life Insurance outside Sales.Went through extensive training processes.Prospected for 100% of my customers and obtain referrals from them.Go to Weekly and Quarterly meetings.Direct General Auto & Life Insurance Oakland Park, FLJanuary 2017 to July 2018Insurance AgentDirect contact with new and existing policy owners regarding quotes and services.Verified Auto and Life Insurance policies for continuous coverage, and accuracy.Liaison with policy owners regarding endorsements, adding and removing vehicles, and drivers to various policies as well as updating coverage quotes.Daily: Collected policy premiums, prepared deposit slips, and made night deposit drops.People's Trust Insurance Company, Deerfield Beach, FLOctober 2012 to January 2017Underwriting ProcessorVerified New and renewal homeowner's policies, and premiums.Processed endorsements, cancellations, and reinstatements upon request.Direct General Auto & Life Insurance, Lauderhill, FLApril 2009 to September 2012Insurance AgentDirect contact with new and existing policy owners regarding quotes and services.Verified Auto and Life Insurance policies for continuous coverage, and accuracy.Liaison with policy owners regarding endorsements, adding and removing vehicles, and drivers to various policies as well as updating coverage quotes. Assist policy owners with optional premiums financing.Collected policy premiums, prepared deposit slips, and made night deposit drops.Education & CertificationGold Coast School of Insurance - Fort Lauderdale, FL - 2002 Insurance License No. D075115Associates of Science Degree in Electronics and Computer Technology City College- Fort Lauderdale, FL 1997 to 1999. |