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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLE Cell: PHONE NUMBER AVAILABLEIT professional with over 15 years of experience providing excellent customer support, and comprehensive technical skills to business clients. Proven leadership experience including oversight of infrastructure, security services, project management, and maintenance support of complex systems. Committed to using superb analytical skills and technical knowledge to deliver solutions and diverse methodologies for leading organizations.CLEARANCE: Secret - InterimCERTIFICATIONSCompTIA Security+ACASCORE COMPETENCIESSUMMARY OF SKILLS, TOOLS, AND TECHNOLOGIES:Programming Languages: Java, SQL, PythonSoftware/COTS: Azure, Tennable, JADOCS, TBMCS, Citrix, VMWARE, VSphere, MAAPTK, GCCS-J, COHESITY, VERITAS, SPLUNK, POSTGRESQL, JIRA, EMASS, REMEDY ServiceNOWOperating Systems: Windows Server, Linux, iOS, MacOS, RHELInformation SystemsEngineeringGPOThreat management SCAPACAS Active DirectorySTIG NetworkingJanuary 2024 PresentSYSTEM ADMINISTRATOR, SENIOR, Technica Corp (CAOC-X)Provide day to day management and support of CAOC-X Networks/Systems/InfrastructureUsing JIRA provided technical support to end users for all hardware and software related issues.Created detailed documentation of existing systems and processes for future reference.Trained and managed up to 15 junior staff members on best practices related to system administration tasks.Evaluated vendor products and services against organizational needs before making purchases.Configured user accounts, permissions, and access rights in accordance with company guidelines.Implemented backup procedures to ensure data integrity and availability in case of emergency situations.Resolved complex technical problems with innovative solutions while ensuring service continuity.Maintained and administered various system software including Windows Server, Exchange, SQL Server, GCCS(RHEL), and CITRIX, COHESITY.Monitored system performance daily and identified potential areas of improvement.Installed patches on servers according to the patch management policy of the organization.Deployed virtualization technologies such as VMware ESX, ESXi, vSphere or Hyper-V for server consolidation projects.Performed server hardware installations, maintenance, upgrades/repairs.October 2022 December 2023SYSTEM ADMINISTRATOR/Engineer, Sentient Digital Inc. (MSC ITESS)Utilized infrastructure management tools for efficient collection, reporting, and automation of load/performance statistics, as well as provisioning, testing, and deploying new/modified infrastructure.Using EMASS and REMEDY Executed system backups, data restoration, and contributed to the resolution of operational issues for Windows Server, Active Directory, GPO, and Hyper-V based systems. As well as Vulnerability testing and remediation within the Risk management framework.Installed/removed hardware/software and conducted tests, correcting malfunctions while documenting results. Making sure systems are STIG/ACAS compliant for DoD ATO (Authorization to Operate.)Reviewed system software updates, identified actionable items, and installed/tested new software versions. Working on and preparing DOD AoA (Analysis of Alternatives) package.Using Technical Writing Skills to Develop and maintain standard operational documentation (SOP) for system software.Designed and executed test cases, scripts, and test data based on specifications, interpreting, and recording results in line with project test plans.Tasked to build a budget and design a Server System for company Information and Innovation Center Project. Created specifications and selected key components to meet build requirements. Became the point person for installing and maintaining the new system once built.0ctober 2022 February 2023IT Technician, The GBS GroupWorked on Systems for VIARail, AMTRAK, ACELA, North America (UTA)Using Nagios Monitored equipment and networks for VIARail and AMTRAKUsing ManageEngine Trouble ticket generation and ResolutionResolved escalated trouble ticketsAccess Servers and Network Equipment via Remote Desktop SSH and NAGIOSProvided technical Wi-Fi Support to customers.Proactively monitor client systems for early detection and correction of errors.Perform daily operational status checks of systems using established procedures.Diagnose and trouble shoot system problems based on procedures and processesEnsure system are operating as designed and provide constructive feed back on procedures and processes alter in placeGenerate a daily status report and report updates of client systemsEscalation of tickets to OSS manager in accordance with client specific SLAs when troubleshooting procedures and process fail I to resolve system problems.Interfaced with customers, offering product information and instructions.July 2013 December 2023NETWORK/SYSTEM ADMINISTRATOR, FedEx Corporate ServicesProvided comprehensive technical support for configuration, maintenance, and restoration ofdeployed products in the Capitol District for internal/external customers.Served as a central point of contact for addressing technical and service-related issues with customers on FedEx automation portfolio and deployed technologies.Documented deficiencies, reported corrective actions, and recommended changes to enhanceinformation systems security.Interfaced with customers, offering product information and instructions.Demonstrated technical competence in software/network/computer systems support, device imaging/encryption, installation support, and server/switch installation, Layer 1-3, including effective troubleshooting.Possessed technical expertise in operating systems, systems integration, testing/evaluation, information systems/network security, and technology applications, RHEL, Windows Server, VMWare, CITRIX.For a team of 13, Applied project management skills, contributing to systems life cycle planning and implementation.January 2010 November 2012TECHNICAL SUPPORT MANAGER, Cablevision (OOL)Direct point of contact for 15-25 subordinates and customers, specializing in problem identification and solution methods.Maintained network, telecommunication, and information systems, along with linked systemsand peripherals.Provided system hardware and operating systems support and developed technical and operational support documentation.Implemented ITIL framework best practices to deliver customer service, assessing needs, providing information, resolving issues, and meeting expectations.August 2007 January 2009HTI TECH SUPERVISOR, Circuit City Firedog Managed projects, planned tasks, procured supplies, and executed projects.Applied business architecture concepts to understand customer's business and supply chain.Oversaw daily operations of a team of 14 Technicians, serving as a central point of contact for technical and service-related problems, utilizing customer service and problem-solving skills.Demonstrated technical competency in networking, maintenance of network systems and peripherals, system hardware, operating systems, systems integration, installation, optimization, and systems testing.Implemented ITIL framework best practices for customer service, addressing client needs, providing information, resolving issues, and meeting expectations.Managed technician inventory and revenue.EDUCATIONDeVry College of New YorkDecember 2019B.S Computer Information SystemsSUMMA CUM LAUDE4.0 GPARelevant Coursework: Web Technology, Information Technology Architecture, Infrastructure Design, Information Security/Network Security, Network Management, Project Management, Quality Assurance, Requirements Analysis, Software Development |
