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EMAIL AVAILABLE Lakeland, PHONE NUMBER AVAILABLEWORK HISTORYCashier Team Lead at 7 Eleven Gas StationStreet Address /2022 - 04/2024 (2 year. Performed store opening, closing, and shift-change actions and keptaccurate shift-change logs.. Assisted customers by answering questions and fulfilling requests.Communicated with customers and tearm members to solve problems.. Processed both cash and card purchases and returns.Order Fulfillment Associate at Genesis Logistics9/2020 - 05/2022 (2 year Upheld a positive work atmosphere through consistently displaying anenthusiastic attitude toward fulfilling daily tasks and supporting teamefforts toward shared goals.. Handled high-priority orders with urgency, prioritizing their promptprocessing and shipment to meet customer needs.e Streamlined order fulfillment processes by implementing efficient pickingand packing techniques. Developed strong familiarity with warehouse technology systems, enablingquick navigation through inventory databases and expedited processing ofordersCustomer Service Representative at ICT Group09/2019 - 02/2021 (1 yeare Managed high-stress situations effectively, maintaining professionalismunder pressure while resolving disputes or conflicts.. Resolved customer complaints with empathy, resulting in increased loyaltyand repeat business.e Handled escalated calls efficiently, finding satisfactory resolutions for bothcustomers and the company alike.. Responded to customer requests for products, services, and companyinformation.EDUCATIONKathleen Senior HighGraduated 2001e High School DiplomaSKILLScustomer service, 15 yearsleadership, 0 yearmanagement, 0 yearcustomer experience, 0 yeartime management, 0 yearcoordinating, 0 year |