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Title Service Representative Customer
Target Location US-GA-Cumming
Email Available with paid plan
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Candidate's Name
Strong Work Ethic: Constantly demonstrated as a highly motivated, multi-tasks, goal-driven and strong work ethic professional with solid academic preparation holding Master degrees and 20+ extensive experience in strategic marketing planning and analytics, project management as well as business development.Growth mindset: A fast learner proven ability to assess and manage complex obstacles; successful in intense and demanding environments, providing decisive team collaboration and structure with a track record of motivating and developing teams. EMAIL AVAILABLEPHONE NUMBER AVAILABLEDahlonega, GA 30533EXPERIENCEAmazing Delights Ltd, Hong Kong  Managing Director Feb 2010 -Dec 2023 Conducted market data analysis to identify trends and opportunities to expand the market share; Led market research initiatives, identifying new revenue streams that increased annual growth by 28%; Developed and executed strategic business plans in coordination with cross-functional teams; Analyzed competitive market data for implementations and product development; Directed a team of 13 in creating and implementing business strategies, enhancing company exposures and profitability; Negotiated contracts with key accounts that led to stronger business relationships; Worked closely with sales teams to season business development driving revenue growth through strategic partnerships and alliances; Monitored market trends and competitor activities to provide actionable insights Conducted SWOT analysis to support expanding to new markets into Japan and Singapore;Led the sales team to export growth territories resulting in a 31% expansion of the market base.Tokyo House, New Jersey  Manager Jun 2005 - Oct 2007 Conducted interviews, oversaw the hiring process, set staff training handbook and ran staff training for 20 employees; Planned menus by consulting with chefs, estimating food costs and profits, and adjusting menus; Met the restaurant financial objectives by forecasted requirements, prepared annual budgets, scheduled expenditures, analyzed variances, and initiated corrective actions; Maintained high staff retention by forested a positive, collaborative and a caring environment, and provided growth opportunities as well as flexible schedules. Resulting in cost saving in hiring and training new employees and a more consistent quality of service thus higher customer satisfaction - led to higher customer loyalty, positive word-of-mouth and repeat business.SKILLSMarketing,Multilingual,Research and dataanalysis,Customer service,Businessdevelopment,Project management,Strategic planning,Budgeting,Teamwork &collaboration,CommunicationFlexibility & ResilienceAWARDSMagna Cum LaudeBeta Gamma SigmaOmicron Delta EpsilonLANGUAGESEnglish, Mandarin,Cantonese, JapaneseDream Solutions, New Jersey (commercial development consisting of daycare, office, and retail centers)  Real Estate Development manager May 2002 - Jun 2005 Researched and data analysis prior to acquisition; Located undeveloped land, negotiated legal contracts and oversaw the completion of the acquisition; Conducted market feasibility study and analysis for a comprehensive assessment of Highest and best use; Closely communicated and coordinated with the development team including the government officials, architects, engineers, attorneys, and the construction managers; Participated and successfully negotiated the approval of the zoning and development of the project by the local government officials. Prepared the development budgets, including the pro forma operating budgets; Oversaw the financing process, including securing the financial resources and partnership documents; Ensured that all corporate and legal obligations are met, including coordinating with government agencies to ensure that all financing and government regulations are met; Communicated and developed relationships with a wide variety of suppliers, government agencies, the construction manager, field workers and interested stakeholders.Resulting in 10 days earlier in completion allowing 9% saving in construction cost and 15% in overhead cost.EDUCATIONInstitute of Culinary Education (ICE), New York, NY  Master Degree: The Art of French Cooking Graduated: December 2008 Master Degree: Chocolate Making Graduated: December 2008 New York University, New York, NY  MS in Finance: Real Estate Graduated: May 2007Concentration: studied negotiation strategies and financial modeling relevant to business and real estate development; developed strong executive communication skills crucial for effective stakeholder engagement and partnership building, and Real Estate project development.Rutgers Business School, Rutgers University, Newark, NJ  BS in Business and Management Information SystemGraduated with Magna Cum Laude: May 2004Concentration: accounting, marketing, finance, general management, international business, leadership, supply chain management and Management Information System.

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