| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name , MBA, PMPCartersville, GA Street Address
PHONE NUMBER AVAILABLEProfessional OverviewProgram Management professional with a proven track record of transforming business operations and driving organizational change. Experienced leading cross-functional diverse teams and delivering innovative solutions to financial services clients. Extensive management consulting experience leading diverse cross-functional teams in complex enterprise business and technology integration and transformation projects.NexxtGen Corporation (Contract) 9/20177/2022 & 8/2022 PresentProgram Director responsible for program governance and project operationsImplemented project management capabilities and process re-engineering support to transformation initiatives including the development of project work plans, process re-design efforts, process analytics, change and communications, and implementation planningLed a portfolio of project/initiatives defining and implementing effective tools, team structures and reporting processesAssessed or developed enterprise governance frameworks to facilitate intake/approval, delivery controls, value realization reporting for client transformation officeDrove approach and delivery model transformation through engagement with C-Suite and senior executive leadersProvided critical insight and analysis in support of transformation initiatives including the development of hypotheses, analytics, socialization and implementation planning, and desired outputDeveloped and delivered stakeholder and project communications to C-Suite leadership and stakeholders including project status, escalation, and resolution of high priority issuesPiedmont Healthcare- Cartersville Medical Center (Contract) 7/2021 - 7/2022Business Integration Manager responsible for business transformation leadership and program oversight for senior leadership and cross-functional teams in support of EPIC implementationDrove approach and delivery model transformation through engagement with C-Suite and senior executive leadersProvided critical insight and analysis in support of transformation initiatives including the development of hypotheses, proposed work plans, analytics, socialization and implementation planning, and desired outputDeveloped and delivered stakeholder and project communications to C-Suite leadership and stakeholders including project status, escalation, and resolution of high priority issuesSunTrust 9/2015 - 9/2017Program Manager responsible for delivering complex portfolio and customer loyalty programsDelivery lead for implementation of credit card loyalty program during testing, deployment and post-implementation phases including vendor managementDelivery lead for $7M deposit system redesign of revenue process and client communication channelsDelivery lead for redesign and launch of release of upgrade and rebranding of nationwide ATMsAccenture 8/2012 - 9/2015Program Manager of global system and business process implementations for Allstate and State FarmDelivery lead for $23M claims system suite of applications supporting auto and property lines of businessManaged global teams comprised of onshore and offshore resources in India, Ireland and the USDeveloped change management, deployment and issues/risk resolution processes for claims divisionDeveloped and managed Quality Assurance and Testing methodologiesDeveloped communications, dashboard and presented design and implementation recommendations to C-level and senior executivesDeveloped Resource Staffing and Operating models including future state processes, job role definition, organizational team structure and footprint planningDeveloped migration and staffing strategies for deployment across nationwide network of customer contact centersIdentified and implemented performance metrics to manage process efficiencies, employee productivity and customer loyaltySlalom Consulting 11/2009 - 7/2012Program Manager for complex system integration and implementation of global, standardized business processes to support operations growth for Hospira, Abbott Laboratories and WalgreensManaged initiation, design and realization phases of a $15M project to develop improved reporting and analytics enabling a consolidated view of customer interactionsValidated and presented changed business processes and solutions with the end-user communityParticipated in planning of implementation strategy for global release of system integration to business units in South America, Europe, Australia and the United StatesDeveloped project schedules, identified stakeholder dependencies, and managed risk in delivering programsHealth Care Service Corporation (Blue Cross Blue Shield) 3/2004 - 5/2005Senior Business Process Analyst collaborating with process leaders to identify analyze and implement process improvement and reengineering opportunitiesProvided leadership and employed ITIL methodologies to reengineer critical path and dependencies for IT processes including Help Desk, Project Management, Change Control, and New Employee OnboardingDeveloped process flows and corresponding user guidesDeveloped and maintained communication channel to proactively track, document and report progress of corporate incentive initiativesAccenture 7/1999 - 4/2003Delivery Lead and Program Manager of global enterprise strategy implementations for Blue Cross Blue Shield and United HealthCare.Managed critical processes and identified interdependencies as project leader for three corporate divisions resulting in the successful integration of new membership and billing systemsIdentified and documented critical claims system and process requirements to derive the value proposition and strategic business case analysis for real-time claims adjudication initiativeManaged technical team, provided business rationale, identified and performed requirements analysis during the process design, development and testing of dynamic claims trackingEducation:MBA (Honors) Management and Strategy, Loyola University ChicagoBA- Liberal Arts, University of IllinoisProject Management Professional (PMP) |
