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dinerohanley@gmail.Nathan com Trotwood, Hanley OH PHONE NUMBER AVAILABLEWORK HISTORYCustomer Service Representative (Office and Administrative Support) at TeleperformanceStreet Address /2019 - 06/2021 (2 years)*Display the ability to probe and listen thoroughly while gathering pertinent detailsIdentify the appropriate affiliate and route*Identify the appropriate affiliate and route*Causing issues with management to implement up trainings to improve overall floor knowledge*Perform Outbound calls for extensive troubleshooting assistance and ensuring issue resolution regarding customer s issue concern (e. g.)*Work effectively under time constraints while maintaining a high accuracy level*Resolve product or service problems by clarifying the customer s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem*Handle sensitive situations surrounding healthcare needs, education, and prevention planning*Utilize a multitude of systems to gather, process, log, retrieve, and communicate information to perform or complete customer activity*Adhere to Aegis and client policies and procedures*Act as a team player, interacting with fellow CSR s and contributing to team cohesion*Find the right solution for the customer*Respond to servicing inquiries through various channels*Help customers resolve issues on first call*Provide coupons or suggestions for outside assistance programs and if deemed appropriate, request a one- time compassionate pediatric donationEDUCATIONWright State UniversityGraduated 2004Business and Social SkillsSKILLSCustomer service, 30 yearsConflict resolution, 30 yearscustomer service, 30 yearscustomer retention, 30 yearstelemarketing, 30 yearsclose sale, 30 yearsimplementing sales strategies, 30 yearsachieve sales quotas, 22 yearssales ideas, 30 yearsclear speech, 30 yearsLANGUAGESEnglish, ModerateSOCIAL NETWORKSFacebook, https://Rodney LoganTwitter, https://Tunchii luLinkedin, https://Rodney LoganABOUT MEI served in the militaryI have a drivers licenseI have management experience : 04 yearsI have a security clearance